Susmita Banerjee

• KYC verification, enhanced due diligence 100% ,compliance maintenance , work with various department including compliance, legal and operations,
• Maintaining breach of privacy as I act as a custodian.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Handle incoming calls, emails, and other communications.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Team handling to achieve their goal in business parameters.

• Provide general administrative support to the organisation.

•Prepare correspondence, report and documents.

• Strong verbal and written communication skills.

• Ability to handle confidential information with integrity and discretion.

• Ability to do multitask and prioritize tasks.
• Strong problem-solving and decision-making.

• Professional demeanor and strong work ethic

•Ability to work independently and collaboratively in a fast-paced environment.

• Managed daily operations for a leading financial services branch.
• Supervised staff to ensure high-quality customer service standards.
• Developed and implemented strategies to enhance branch performance.
• Oversaw compliance with regulatory requirements and company policies.
• Analyzed financial reports to inform decision-making processes.
• Conducted regular performance reviews for all employees in the branch.