Susmita Bulusu

Overall 8.6 years of experience as Service Now and Manual Tester at Cognizant Technology Solutions, adept in Agile methodologies and team collaboration. Enhanced product performance by identifying critical bugs and ensuring rigorous quality assurance. Excelled in functional and API testing, significantly reducing defect leakage and fostering continuous improvement in agile environments.

Technical Skills

ServiceNow Skills: ITSM, ADMIN

Methodologies: Agile/Scrum, Waterfall, SDLC, STLC

Artifacts: Test Strategy, Test Cases, Test Plan, RTM, Test Summary Report, Bug Report

Bug Tracking Tools: JIRA, HP ALM/Quality Center

Database: SQL server

Testing Tools: SOAP, REST and POSTMAN

Professional Scrum Master 1

ESTEE LAUDER

January 2014 — March 2019

Roles and Responsibilities as a Manual Tester:

● Lead the Tactical Team from the QA Side and acted as Offshore QA Lead

● Prepared test plans and procedures to ensure adequate coverage of system requirements

● Planned, implemented, tested, documented and maintained solutions within Integrated testing

● Developed and executed comprehensive test plans for end-to-end applications

● Worked on Agile methodologies with effective communication with clients and scrum teams

● Active participation in PI planning's and Scrum ceremonies

● Attended the daily stand-up meetings with DEV and Scrum team to resolve the defects as early as possible during the execution phase and addressing the same to onsite partners

● Provided demos to the clients and Product owners and maintaining the Client management

● Develop test plans, prepare effort estimation and track project status, setup test environment and prepare and review the test scripts and test results, actionize defect prevention plans, anchor defect prevention activities, interface with clients and customers for the issue resolution using Zephyr.

● Test Planning, Test preparation, Test scripting and execution, Requirement Analysis and Quality Management, Client management, Metrics management, Effort estimation and Solution development

● Quick fixes, Features development, UI Testing, Live Chat API calls testing, SOX and Finance verification, Product inventory management, Mobile and tablet testing, Ecommerce testing, offers and Payment's card testing.

BARNES AND NOBLE APPLICATION SERVICES

April 2019 — June 2022

Roles and Responsibilities as a Service Now Tester :

• Review business and system requirements to understand what needs to be tested.
• Develop detailed test cases and plans to ensure all functionalities are thoroughly tested.
• Perform manual and automated testing to check for issues and ensure the platform functions as expected.
• Detect problems, log them, and collaborate with developers to resolve them.
• Re-run tests after bugs are fixed to confirm issues are resolved and no new problems are introduced.
• Maintain clear records of test cases, results, and issues found, and create reports to communicate findings.
• Develop and run automated test scripts to improve efficiency and consistency.
• Test and verify that all parts of the system work together seamlessly.
• Work closely with developers, project managers, and other stakeholders to improve overall product quality.
• Suggest and implement improvements to make testing more effective and efficient.

I declare that the facts stated hereby are authentic and true to the best of my knowledge

SUSMITA BULUSU

Place: Hyderabad

Date: 12-08-2024