Susmita Ghosh

Bengaluru,KA

Summary

Open to opportunities around customer engagement roles, including customer services, customer feedback, digital marketing, and accounting related tasks which will improve my interpersonal skills, and allow me to gain knowledge on new skills or domains which are entirely new to me.

Professional marketing specialist with history of driving impactful campaigns and enhancing brand visibility. Skilled in strategic planning, digital marketing, and content creation. Strong focus on collaboration, adaptability, and delivering measurable results. Known for reliability and proactive approach to changing market demands.

Overview

years of professional experience

Certification

Work History

Marketing Agent

Oriflame India

07.2018 - Current

Coordinated influencer partnerships to increase brand awareness among target audience segments.
Conducted consumer research to better understand target audience preferences and inform marketing strategy adjustments.
Strengthened brand reputation, effectively managing public relations efforts and addressing customer concerns.
Boosted sales through the development of compelling promotional materials and targeted advertising strategies.
Responded to customer inquiries promptly and professionally to increase customer satisfaction.

Office Administrator

Youth Computer Center

01.2021 - 07.2023

Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Education

Master Of Arts - Philosophy PG

Rabindra Bharati University

07.2019

Bachelor Of Arts - Philosophy Hons.

Krishnath College

07.2017

Skills

Product Marketing
Customer Services
Bilingual
Time Management
Interpersonal Skills
Great Communication
Microsoft Office
Tally
Stress Management
Adaptability

Product marketing
Marketing analytics
Influencer marketing
Campaign management
Audience engagement
Business development
Customer segmentation
Time management
Attention to detail
Multitasking

Certification

Diploma In Information Technology Application (2019-09 - 2020-03) Learnt computer fundamentals. Learnt how to create documents, spreadsheets, presentations in Microsoft Office.
Certificate In Information Technology Application (2019-03 - 2019-09) Learnt computer hardware essentials and operating system fundamentals.

LANGUAGES

Bengali Native or Bilingual Proficiency

Hindi Full Professional Proficiency

English Professional Working Proficiency

Hobbies and Interests

Dancing

Timeline