Summary
Overview
Work History
Education
Skills
Certification
Achievements
Interests
Timeline
Susmita Kamble

Susmita Kamble

PMP
Mumbai

Summary

Diligent Client Services Manager and Project Manager certified as Project Management Professional by PMI. Known for being a capable and patient leader. Exceptional Communication and Coordination skills. Pursuing a role of full time Project Manager or Junior Project Manager where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Client Services Manager

Accenture ltd
Mumbai
06.2017 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Conducted day-to-day project coordination, planning, and implementation across multiple teams.
  • Was Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Worked with senior case managers to coordinate team development activities and trainings.

Quote Support Specialist

Accenture ltd
Mumbai
06.2017 - 01.2018
  • Increased customer satisfaction by resolving issues.
  • Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology.
  • Knowledge of data connection centres and IBXs.
  • Knowledge of Siebel system which is used to enter the data, prepare various quotes as per requests from Sales Team and creating paperwork for them.
  • Dealing with cross-functional teams to get the quotes approved and send ahead for signatures to the customer within the ETA



Administration Executive

RMZ EcoWorld
Bangalore
11.2016 - 05.2017
  • Maintained protocol throughout routine work days and special events.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Created and updated records and files to maintain document compliance.

Front Desk Agent

Ritz Carlton Bangalore
Bangalore
06.2015 - 10.2016
  • Used internal software to process reservations, check-ins and check-outs.
  • Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Bachelor of Science - Hospitality And Hotel Administration

IHM Mumbai, Mumbai
06.2012 - 04.2015

Secondary School Certificate - Commerce

Mulund College of Commerce, Mumbai
06.2011 - 04.2012

Skills

    Client Relationships

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Certification

Project Management Professional by PMI

Achievements

Promotion from AYS Agent to Front Desk Agent, The Ritz Carlton (2015)


Star of Business Award, Accenture (2018)


Promotion from Quote Support Specialist to Client Services Manager, Accenture (2019)


Star of Business Award, Accenture (2021)



Interests

Gardening and Painting

Timeline

Project Management Professional by PMI

04-2022
Client Services Manager - Accenture ltd
06.2017 - Current
Quote Support Specialist - Accenture ltd
06.2017 - 01.2018
Administration Executive - RMZ EcoWorld
11.2016 - 05.2017
Front Desk Agent - Ritz Carlton Bangalore
06.2015 - 10.2016
IHM Mumbai - Bachelor of Science, Hospitality And Hotel Administration
06.2012 - 04.2015
Mulund College of Commerce - Secondary School Certificate, Commerce
06.2011 - 04.2012

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Susmita KamblePMP