SUSMITA MITRA
Banking & Financial Services
Kolkata
Summary
Proactive and results-oriented professional with a proven track record at HDFC Bank Ltd., adept in Anti Money Laundering and enhancing customer experiences. Excelled in risk assessment and regulatory compliance, significantly improving client satisfaction. Skilled in both MIS Management and fostering team growth, demonstrating exceptional analytical and interpersonal abilities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
ASSISTANT MANAGER
HDFC BANK LTD
03.2022 - Current
- Developed a loyal highly satisfied customer base through proactive management of team customer service strategies
- Looking after AML, KYC compliance and due diligence as part of the banking perspective
- Verifies all aspects of client identification program (CIP) and necessary account opening documents are provided and in accordance with know your customer (KYC), as per Banking secrecy act (BSA) standards
- Identifies accurate risk rating for individual/non-individual accounts to highlight high risk jurisdiction, cash intensive/high risk businesses and Politically Exposed Persons (PEPs) or Relatives or Close Associates (RCAs)
- Completes extensive due diligence investigations using public and private databases in accordance with Anti Money Laundering (AML), BSA and other regulatory standards to assist business units to prevent operational and reputation risks
- Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required time frames
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Stocked supplies for customers and personal Teller stations
- Executed wire transfers, stop payments, and account transfers
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments
- Advised customers for products and services assisted bankers in delivering superior customer service
CUSTOMER EXPERIENCE EXECUTIVE
WIPRO LTD.
10.2020 - 07.2021
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Led projects and analyzed data to identify opportunities for improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Delivered services to customer locations within specific time frames
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Participated in team-building activities to enhance working relationships
- Actively listened to customer's queries, handled concerns quickly and escalated major issues to the supervisor
Education
BACHELORS IN COMMERCE - ACCOUNTS AND FINANCE
UNIVERSITY OF CALCUTTA
12.2014 - 05.2018
MASTERS IN COMMERCE - ACCOUNTS AND FINANCE
UNIVERSITY OF CALCUTTA
12.2018 - 05.2020
Skills
Account Reconciliation
Certification
Office Computer Operator with Excel, 51540
Timeline
ASSISTANT MANAGER
HDFC BANK LTD
03.2022 - Current
CUSTOMER EXPERIENCE EXECUTIVE
WIPRO LTD.
10.2020 - 07.2021
MASTERS IN COMMERCE - ACCOUNTS AND FINANCE
UNIVERSITY OF CALCUTTA
12.2018 - 05.2020
BACHELORS IN COMMERCE - ACCOUNTS AND FINANCE
UNIVERSITY OF CALCUTTA
12.2014 - 05.2018
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