Susmita Pal
Vasco
Summary
Driven Guest Service Specialist with over 4 years of experience in the hospitality and Travel industry
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Duty Manager
Bogmallo Beach Resort (Ex-Oberoi)
Goa
09.2024 - Current
- Assisted in the supervision of daily operations and staff, ensuring adherence to company policies and procedures.
- Monitored all guest interactions, resolving any issues that may arise.
- Organized rotas for staff and ensured they were adequately trained in their roles.
- Attended weekly meetings with senior management to discuss current trends and initiatives.
- Created a welcoming environment for guests by providing outstanding customer service.
- Implemented quality control measures, significantly reducing error rates.
- Handling High Profile events
Senior Executive (Market Manager)
Yatra TG Stays Private Limited
Goa
10.2023 - 09.2024
- Company Overview: Yatra.com is an Indian online travel agency and travel search engine.
- Negotiated contracts with vendors to maximize cost savings while maintaining quality standards.
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Led executive level meetings focused on setting company objectives, resolving issues, and addressing opportunities.
- Maintaining Rate Parity Among the other OTA.
Room Controller/Guest service Executive
W GOA-Marriott International
Vagator
03.2023 - 09.2023
- Company Overview: Hospitality
- Pre-arrival planning
- Mobile Check In/Check-Out
- Balancing Of Inventory
- Handling High Vvip wedding and co-operate groups
- Closing Group Billing
- Helping Front Desk Team during Peak Hours
- Hospitality
GUEST SERVICE SUPERVISOR / URC
ITC GRAND GOA- the luxury collection resort & spa
Arrosim
01.2020 - 02.2023
- Company Overview: hospitality brand
- Greeting guests upon arrival
- Administering check-ins and check-outs
- Assigning rooms and taking care of administrative duties
- Processing guest payments
- Coordinating with bell service and staff management
- Handling High Profile wedding and co-operate groups
- Hospitality brand
Guest Service Associate
ITC Grand Goa- A Luxury Collection Resort and Spa
Goa
01.2020 - 02.2023
- Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Resolved any customer complaints or issues professionally and efficiently.
- Processed payments for guest stays and other services rendered.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
Education
M.E.S - Management course
college of arts & commerce
Zuarinagar sancole, GOA05.2019
HSSC - Commerce
Deepvihar Higher Secondary School
Headland Sada, Goa05-2016
SSC - S.S.C
St. Therese's high school
Vasco-da-gama, GOA03.2013
Skills
- Proactive team player
- Risk Taker
- Business Administration
- Operations Management
- Punctual
- Task prioritization
- Employee engagement
- Marketing knowledge
- Decision-making capabilities
Certification
- Participated in various national level events management fest.
- Organised national level management event 'laskaya 12.0' as head of marketing round.
- Participated in cultural events including street play, singing competition, and cooking competition.
Hobbies and Interests
- Cooking
- Doing Adventurous activity
- Reading novels
- Photography
- Exploring New Places
Volunteer Experience
- I-help foundation, Panjim, GOA, India, Homes for special children.
- Cooj, Vasco-da-gama, GOA, India, Home for Alzheimer, old aged.
- Peace cottage, Margoa, GOA, India, Helps in women employment.
Languages
- English
- Hindi
- Konkani
- Bengali
Timeline
Assistant Duty Manager
Bogmallo Beach Resort (Ex-Oberoi)
09.2024 - Current
Senior Executive (Market Manager)
Yatra TG Stays Private Limited
10.2023 - 09.2024
Room Controller/Guest service Executive
W GOA-Marriott International
03.2023 - 09.2023
Guest Service Associate
ITC Grand Goa- A Luxury Collection Resort and Spa
01.2020 - 02.2023
GUEST SERVICE SUPERVISOR / URC
ITC GRAND GOA- the luxury collection resort & spa
01.2020 - 02.2023
- Participated in various national level events management fest.
- Organised national level management event 'laskaya 12.0' as head of marketing round.
- Participated in cultural events including street play, singing competition, and cooking competition.
M.E.S - Management course
college of arts & commerce
HSSC - Commerce
Deepvihar Higher Secondary School
SSC - S.S.C
St. Therese's high school
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