SUSMITA PAL

Susmita is a Product Manager at TCS BaNCS Insurance Product responsible for :

1> Near-Real-Time integration for Anti-Money Laundering (AML) solution to be deployed for Life & Pensions business which account for almost 50% of the Insurance L&P Business in UK.
2> Generative AI product feature for the TCs BaNCS L&P product unit as a whole and for TCS BaNCS product across Life, P&C and Health in general.

Responsibility executed:

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Coordinated project planning and execution with team members and team leads.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Managed product demonstrations and testimonials for performance evaluation.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Managed stakeholder expectations effectively throughout the entire product development process.

• I am responsible for delivery across Manufacturing, CMI and Utilities for RIG managing `250 M USD per Quarter with average Gross Margin > 47%.

• I was responsible for building relationship with Tata Steel by stabilizing the Application Support and Business Process Support programs that was a part of the One Tata Program.
• I have successfully streamlined applications operation by setting up ITIL processes and streamlining L2 SAP support.

• In my short span I have been able to build trust with the customer CTO organization and contribute in DevOps Transformation initiative, Cybersecurity and Connected Selling. I had to discontinue due to health emergency in the family.

• I was responsible for driving new opportunities in the Analytics and Insights Practice across TCS Asia Pacific countries.
• I have successfully won the Petronus Dove transformational program for downstream business optimization, which was the first of its kind in ASEAN. I have also driven analytics solutions in existing accounts like Standard Chartered, Singapore Airlines and others.

• I influenced IFRS Business regulatory solution engagement at Cigna. I leveraged my relationship with the CIO to extend Health Support program without any RFP.

• I was responsible for AXA Asia Account end to end covering AXA Group Operations and 7 AXA entities across Hong Kong and Macau, Singapore, Malaysia, Philippines, Indonesia, Thailand, and India.
• Transformed TCS to the lead Digital Partner for AXA Hong Kong from being just the legacy service provider. Engaged TCS in key innovative programs on Azure Cloud, Data Roadmap, APIfication, AXA EMMA App, AXA HK website and UiPath automation among others.
• Achieved 100% in TCS CXO Level survey for AXA. It was the first time in Asia Pacific for TCS.

• I was responsible for setting up and running Business Solutions Unit, Digital Customer Experience & Innovation Lab with special focus on niche Digital products oriented around Customer Experience, Real Time Experience, Business Process Management, Robotics Process Automation and Big Data Analytics solution.

• I was responsible for building strategic sourcing roadmap for key customers across Nordics. I was responsible for winning large outsourcing programs at TeliaSonera(>10 MUSD), PostenNorge (> 40 MUSD), Ericson (>50 MUSD) and Scandinavian Airlines (> 30 MUSD).

• I was responsible for Pre-Sales and Delivery of Oracle Accounts across MEA. I also helped to setup the SAP Enterprise Solutions unit for MEA.
• Won and delivered the largest single Telecom deal in Oracle for TCS in MEA - 40 MUSD.
• Won and delivered the only Peoplesoft Campus Management solution in South Africa - 10 MUSD.
• TCS was adjudged the Partner of the Year in Public Sector for Saudi Arabia based on delivery excellence in MoI and MoF.
• Published 2 Joint success stories with Oracle approved by customer thus contributed to Diamond Partnership.

• I was responsible for supporting Delivery and Pre-Sales for Oracle ERP and SAP ERP. Oracle covered Oracle eBiz, PeopleSoft, Siebel CRM and Oracle EPM Suite (Hyperion and OBIEE) and SAP Practice covered SAP ECC.
• I set up delivery centers, processes and business plan for Emerging markets unit with Emerging Markets IOU Head from its inception.
• I was also responsible for all Technology support as TEG Head of Emerging Markets.

• I was responsible for Oracle Global Sales and Pre-Sales, guiding the TCS Oracle Applications (Oracle, JDE & Peoplesoft) Geography Sales Teams in solutioning and niche customer connect.
• Won the largest single deal in Oracle for TCS in UK in 2007 (60 MUSD).
• Won the Experian rollout (12 MUSD) project.
• Won MoF, Saudi Arabia - first Ministry level end-to-end implementation deal 10 MUSD.

• I was responsible for handling and diffusing a severe CXO level crisis at GE Oil & Gas. The CIO of GE Oil & Gas, Mr. Manuel Teranova had specifically requested TCS CEO to get me engaged and resolve the crisis. This was his precondition for not invoking the penalty clause.
• I successfully resolved the project crisis within the stipulated time promised to the customer.

• I was responsible for delivery of Oracle Applications suite for more than 72 Legal Entities across 3 continents, in a 24
• 7 support mode, with a 700+ team at offshore along with development and testing.
• Reduced Quarter Close duration from 10 to 2 days.
• Enhanced Customer Satisfaction to 98%.
• Enhanced offshore leverage to 90%.

• Implementing across Indian companies like Stone India, Huchison India, CESC etc.