SUSMITA RAY
Bangalore
Summary
Dynamic Product Lead at Koch Business Solutions, focused on product strategy and stakeholder engagement. Proven ability to drive product innovation and enhance customer experience utilizing data analytics and automation. Adept in Python and cross-functional leadership, delivering impactful solutions that support business objectives.
Overview
19
19
years of professional experience
Work History
Product Lead, Finance products
Koch Business Solutions
Bengaluru
03.2024 - 09.2025
- Directed collaboration among data engineers, UI/UX designers, and data analysts to drive new product creation and rollout
- Collaborated with specific business teams to understand the business challenge, design the product based on the business inputs, and create effective product positioning strategies.
- Utilized Agile methodology for rapid prototyping and iteration of product improvements.
- Identified potential risks associated with product development, and developed contingency plans accordingly.
- Created detailed project plans outlining tasks, dependencies, deadlines, resources needed, and risks associated with every product.
- Conducted user testing sessions to uncover insights about customer experience and inform product decisions.
- Identified customer needs, and conducted multiple sessions to gather feedback from stakeholders, and implement the changes within the rollout timeline.
- Documented processes related to product launch activities such as pricing models, promotional strategies.
- Provided ongoing support during post-launch period by troubleshooting issues reported by customers.
- Monitored progress of development projects to ensure milestones were met according to timeline.
- Established strong connections with internal and external customers and vendors, facilitating communication of company requirements and achieving cost reduction goals by routinely assessing software utilized in product construction.
Supervisor Business Intelligence
Koch Business Solutions
Bengaluru
02.2021 - 03.2024
- Formulated business intelligence strategies to elevate data-driven decision-making.
- Facilitated collaboration among cross-functional teams to establish data visualization tools and dashboards.
- Engaged with stakeholders to identify business challenges, establish KPIs for various product developments, and deliver comprehensive solutions utilizing scalable architecture for reports and dashboards that enhance customer experience.
- Evaluated vendor solutions for business intelligence software and analytics platforms.
- Building POCs to explore hidden opportunities with the existing setup to offer new solutions that can create value for end customers.
- Developed and implemented resource planning strategies to ensure timely project delivery.
Designed recruiting strategies to attract top talent for agile teams.
Established processes that enhanced agile practices for efficient project tracking.
Data Analyst
Capital One Services (India) Pvt. Ltd
Bangalore
03.2009 - 02.2021
- Analysis of enterprise-wide complaints using text mining techniques to help uncover trends, identify areas of risk, and parse out true complaints from escalated approvals, which helps strengthen our compliance management process.
- Defining and documenting project scope. Involved in requirement elicitation and analysis activities.
- Leading a team of data analysts to create a data pipeline for the Tableau report, and responsible for the delivery of the overall front-end data visualization tool for the user.
- Automate the manual process of validating vehicle details on Capital One's Auto Navigator website, provided by around 16,000 dealers.
- Contributed as a core developer to automate the whole process using a combination of MySQL, Robotic Process Automation (Automation Anywhere), and Python programming.
- Used RPA to mimic some of the steps followed by a human, and Python programming was used for text mining of webpage source code, data connection, and manipulation. The integration of RPA and Python has enabled the automation of over 90% of the volume.
- To build a tool to automate the effort of transitioning legacy code in the cloud environment. This tool provides self-service and real-time capabilities that enable analysts, data scientists, and data engineers to translate their source code into any other target language, with minimal overhead.
- Contributed as a core developer to translate Teradata SQL to Snowflake/ANSI SQL, HL servicing space.
- Optimizing and generating target source code in Snowflake for the user.
- To build a tool that tracks customer calls and agent notes for COAF servicing, and helps in monitoring the activities.
- Responsible for creating a data pipeline, consolidating backend SQL scripts, and automating the process using Python.
- Responsible for developing the Call Reason Dashboard in Tableau and publishing it on the server for monitoring.
- The project was to build a visualization representing the impact of upstream and downstream processes on metrics, and the overall impact. The direct customer for this project was the SVP, Card Operations.
- Worked as a data analyst/developer to create a data pipeline that pulls the metrics from various sources and then creates a data layer that can be fed into a Tableau dashboard.
- Responsible for creating and maintaining various metrics for the Tableau Dashboard.
Software Developer
Accenture Services Pvt. Ltd.
Bangalore
03.2007 - 11.2008
- To understand System components and create Design Documentation and associated specification
- Design and make necessary changes in the Business Objects Universe and the database as per the requirement
- To develop and enhance reports subject to customer's requirements using Business Objects suite of tools for different applications of the Client
- To develop, modify and review testing components based on defined specifications and test components and perform Unit testing
- The project mainly involved in development and maintenance of the Crystal & Business Object reports for Clinical Study users to give them a track on the ongoing Clinical study.
- The reports are generated from the data available in the CMS File, which is a Centralized warehouse database. The tools mainly used, are Business Objects and Crystal Report and backend scripts developed using Oracle SQL and PLSQL Procedures
- Design and make necessary changes in the Business Objects Universe and the database as per the requirement
- To develop and enhance reports subject to customer's requirements
Education
Bachelor of Science -
B.J.B College
Bhubaneswar06-2004
Master of Science -
Orissa University of Agriculture And Technology
Bhubaneswar06-2004
Skills
- Product strategy
- Product analytics
- Product support
- Project planning
- Stakeholder engagement
- Resource planning
- Cross functional leadership
- Teradata SQL
- Sql Server
- Oracle PL/SQL
- Python
- Data analytics
- Business intelligence
- Automation
- Data visualizations
- Tableau
- Data modeling
- sas
- AWS
- AI tools
Accomplishments
Received the Award of Excellence (Annual Recognition) in the years 2022 and 2024 for adding value to the business with outstanding performance.
Received quarterly spots for exemplary performance on various projects.
Valued member of the CSR team, and awarded for organizing various CSR events.
Received quarterly spots for exemplary performance on various projects.
Valued member of the CSR team, and awarded for organizing various CSR events.
Personal Information
Nationality: Indian
Timeline
Product Lead, Finance products
Koch Business Solutions
03.2024 - 09.2025
Supervisor Business Intelligence
Koch Business Solutions
02.2021 - 03.2024
Data Analyst
Capital One Services (India) Pvt. Ltd
03.2009 - 02.2021
Software Developer
Accenture Services Pvt. Ltd.
03.2007 - 11.2008
Bachelor of Science -
B.J.B College
Master of Science -
Orissa University of Agriculture And Technology