SUSMITA SINHA
Senior Automation Consultant
Bangalore
Summary
An experienced technology professional with over 10+years of experience with excellent business understanding and customer engagement skills, helping organizations in delivering innovative automation solutions using intelligent automation. Skilled in collaborating with stakeholders, defining project roadmap and strategy, and ensuring on-time project execution.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR MANAGER, AUTOMATION
UiPath
Bangalore
07.2019 - Current
- Led the planning and execution of over 50+ automation programs for clients like Air Asia, Solartis, Deloitte, AU BANK, Ericsson
- Amazon defining RPA roadmaps with value proposition and recommend the best RPA approach/strategies
- Guided a 10+ member team in implementing RPA solutions across diverse domains, including Payments, Banking, Healthcare, and Supply Chain, for key clients like, , Novozymes, ICICI Bank, and Flipkart, resulting in a 30% efficiency boost
- Led process discovery sessions with global stakeholders and renowned clients (MedusInd, IDFC Bank), analyzing processes, identifying automation needs, and uncovering engagement opportunities driving the digital transformation growth
- Fostered close collaboration with product management and engineering teams to establish clear feature requirements and prioritize development efforts; achieved a 15% improvement in overall product quality
- Collaborated seamlessly with UiPath's GTM team to identify and engage 20+ potential customers through data-driven insights and market analysis, resulting in a 15% increase in conversions
- Guided strategic discussions with executive stakeholders to align business objectives with automation initiatives, resulting in a 30% reduction in operational costs and a 25% increase in team productivity
- Orchestrated the successful migration of ICICI and Union Bank from other competing RPA platforms to UiPath, resulting in a increase in process efficiency
- Streamlined project communication by serving as the central point of contact for internal and external stakeholders, delivering timely updates on project milestones, risks, and effective mitigation strategies; facilitated smooth project execution and ensured stakeholder satisfaction
- Drove over 20+ customer boot camps, workshops, hackathons, global conferences which involved participation of 50+ customers and partners.
TECHNOLOGY ANALYST
Infosys Limited
Pune
03.2013 - 07.2019
- Orchestrated digital transformation initiatives, encompassing cognitive automation, intelligent process automation, and AI, to attain organizational objectives, enhance client value globally, and executed on-site projects in Australia
- Implemented the Center of Excellence for automation initiatives at Westpac in Sydney along with other process owners, scaling delivery from 0 to 50+ processes
- Managed the RPA transformation programs as onsite lead for over 20+ processes in banking domains leading to 20+FTE savings delivered with >25% reduction in the total cost of operation within the first 18 months
- Incorporated global insights from implementing processes in Australia to develop automation strategies tailored to meet the unique needs and market dynamics of clients in different regions
- Led a team of 10 members and facilitated the project scoping, estimation, and planning activities, ensuring alignment with client expectations and project objectives
- Developed comprehensive project plans, including resource allocation, timeline management, and risk mitigation strategies
- Identified potential automation opportunities for the organization, brainstormed & re-engineered the process with stakeholders & SMEs, developed automation POCs & prototypes
- Conducted training sessions and workshops for teams both onshore and offshore, improving automation adoption rates and skill development.
Education
Bachelor of Technology - CSE
Heritage Institute of Technology
01.2008 - 04.2012
Skills
Technical Skills: UiPath, Pega Robotics, C#, ASPNET, SQL Server, Rest APIs
undefinedTimeline
SENIOR MANAGER, AUTOMATION
UiPath
07.2019 - Current
TECHNOLOGY ANALYST
Infosys Limited
03.2013 - 07.2019
Bachelor of Technology - CSE
Heritage Institute of Technology
01.2008 - 04.2012
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