SUSMITH MERIN ROY
Madiwala, Bangalore
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
Radical Minds
Bengaluru
06.2024 - Current
- Developing sales strategies and setting up goals.
- Generating leads and reaching out to prospects.
- Contacting customers and potential customers over calls, emails, and even in person.
- Handling and resolving client queries and complaints.
- Preparing, and drafting proposals and quotes.
- Carrying on the sales process using the particular sales software.
- Creating and maintaining customer relationship management data.
- Achieving daily, weekly and monthly sales targets.
- Taking part in team meetings.
Customer Sales Executive
Pinclick
Domlur,Bengalurur
02.2024 - 06.2024
- Provided technical support to customers regarding products and services.
- Adhered strictly to company policies and procedures related to customer service and sales operations.
- Negotiated contracts with customers on pricing, delivery times, payment terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Lab Technician
Ponjesly Super Specialty hospital
Nagercoil
05.2022 - 01.2024
- Assist hospital physicians in the diagnosis and treatment of illnesses, injuries and medical conditions by providing clinical testing and specimen analysis
- Conduct lab tests in the areas of hematology, coagulation, urinalysis, serology, immunology
- Prepare chemical solutions, reagents and specimens for microscopic examination; perform laboratory tests; analyze and report findings; and investigate atypical results and discrepancies to determine causation
- Expedite critical testing results without compromising sample validity or quality assurance.
Junior Molecular Biologist
Auriga Research Center
Bangalore
02.2021 - 04.2022
- Extraction RT-PCR,Rapid PCR, Express PCR and Providing the Updates
Education
Master of Science Biochemistry -
Indian Academy Degree College Bangalore
IndiaMay 2021
Bachelor of Science - Chemistry
Women's Christian College Nagercoil
IndiaMay 2016
Skills
- Cell Counts; Urinalyses; Body Fluid Analyses; Cytology, Histology, Serology and Hematology Testing; Metabolic & Electrolyte Panels; Liver, Renal and Thyroid Function Testing; Blood Typing; Lipid Profiles; Toxicology Screening; Routine Cultures
- Quality Control
- Complaint Handling
- Order Processing
- Customer Service
- Team Collaboration
Affiliations
- Trained in High Media Laboratories
- Participated in CFS 96 Mastro (Bio-Red)
Timeline
Customer Support Executive
Radical Minds
06.2024 - Current
Customer Sales Executive
Pinclick
02.2024 - 06.2024
Lab Technician
Ponjesly Super Specialty hospital
05.2022 - 01.2024
Junior Molecular Biologist
Auriga Research Center
02.2021 - 04.2022
Master of Science Biochemistry -
Indian Academy Degree College Bangalore
Bachelor of Science - Chemistry
Women's Christian College Nagercoil
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