Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susmitha Chatragadda

Hyderabad,TG

Summary

Experienced Quality Specialist with expertise in process optimization, data analysis, and project management. Skilled in developing automated systems, conducting audits, and improving product quality. Proven ability to lead initiatives, train teams, and collaborate with stakeholders to drive efficiency and reduce defects.

Overview

8
8
years of professional experience

Work History

Quality Specialist

Amazon
07.2019 - 04.2024
  • Engineered a dynamic mapping system processing real-time geographical data; enabled routing team to analyze 1M+ data points, significantly improving user navigation accuracy.
  • Developed new methods to enhance and create efficient map services.
  • Automated a dashboard using Excel to publish quality metrics, reducing handling time from 1 hour to 15 minutes.
  • Attended meetings with external stakeholders to discuss and address challenges.
  • Conducted multiple audits and corrected variations, leveraging various resources to rectify issues.
  • Revamped internal processes by developing automated reporting tools consolidating data from multiple sources, enhancing team productivity by saving 15 hours per week on manual data entry and analysis tasks.
  • Trained 6 batches of approximately 30 new hires for a new editing use case.
  • Analyzed and guided new hires by preparing and presenting performance reports.
  • Led a quality management initiative establishing a comprehensive audit framework, resulting in a 25% reduction in defect rates and improving overall product quality across all departments.
  • Utilized the Hubble tool to run queries and extract daily time utilization data for the team.
  • Developed streamlined procedures to improve the auditing process.
  • Conducted deep-dive analysis on escalations and send-backs, reporting detailed findings to resolve critical issues.

Site Engineer

Larsen & Toubro Limited
06.2016 - 08.2016
  • Surveyed the AP Secretariat complex, encompassing 6 buildings, each with an area of 5184m² and a budget of 133 crores INR.
  • Supervised a work staff of 15 workers and 3 masons in constructing the AP Interim Government Secretariat building.
  • Analyzed work processes and identified improvements in both the planning and executing sections.
  • Quantified the amount of block work and gypsum used in construction, totaling 1358.3m³ for two buildings.
  • Prepared a budget for cement and steel worth over 15 crores INR by implementing efficient cost-cutting measures.
  • Conducted bi-weekly reconciliation of cement and steel, resulting in a 1% profit.

Education

Bachelor of Technology - Civil Engineering

Indian Institute of Technology, Madras
Chennai
07.2017

Skills

  • Tools & Technologies: Python (Basics), SQL, MS Office, Hubble, Sharepoint
  • Operating System: Windows, Linux
  • Program Handling
  • Documentation Control
  • Preventive Actions
  • Customer Satisfaction
  • Quality Metrics
  • Quality improvements
  • Time & Risk Management
  • Data Analysis

Languages

English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Spanish
Elementary (A2)

Timeline

Quality Specialist

Amazon
07.2019 - 04.2024

Site Engineer

Larsen & Toubro Limited
06.2016 - 08.2016

Bachelor of Technology - Civil Engineering

Indian Institute of Technology, Madras

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Susmitha Chatragadda