Susmitha Konakanchi

Clients from Airlines, Home Appliances, Healthcare and Financial background.

Duration : January 2024 - Current

• Evaluated existing systems and processes against industry best practices to enhance efficiency.
• Collaborated with clients to develop action plans to address specific challenges and objectives.
• Performed various activities on Goal Plan Templates (XML changes, goal categories, setting up min and max goals, weights, goal plan state, cascading functionality), mass import of goals, deleting the goals, and setting up the goal library and different locales, and the latest goal management.
• Designed and implemented performance evaluation forms, route maps, and rating scales that align with client performance review cycles.
• Configured integration of goal templates with the PM forms, configured button permissions, section and field permissions, and custom elements.
• Configured job-specific and custom competencies.
• Worked on managing scheduled reviews, continuous performance management, calibration templates, calibration sessions, email notification templates, 360 review templates, and matrix grid rating scales.
• Scheduled provisioning jobs related to form launch, auto due date, late, and due notifications for step and overall form.
• Preparation of test scripts, test data, and conducted unit testing, system testing, and user acceptance testing for the PMGM process.
• Worked on Role-Based Permissions (RBP) to ensure proper access levels for admins and end users.
• Provided end-user training and created user/admin manuals.
• Collaborated with cross-functional teams to integrate PM forms, and was analyzing the half-yearly releases and testing the same.
• Created families, roles, and competencies, and mapped the competencies and job codes.
• Worked on ad-hoc reporting, table reporting, canvas reporting, and tiles and dashboards.
• Worked with cross-functional teams to set up the probation process, which involves PM Form data.
• Managed incident resolution, service requests, and change management through ticketing tools like ServiceNow, and ensured not to breach SLAs.
• Perform regular system monitoring and health checks.
• Document solutions, configuration changes, end-user, and admin guides.
• Coordinated with SAP through their launchpad for escalations and support tickets.

Clients from the oil and gas-based industry.

Duration: April 2023 – January 2024.

• Creation of a detailed design document and timeline sheet.
• Responsible for implementing SuccessFactors PMGM and supporting the LMS.
• Managing SF configuration workbooks.
• Creation of objective templates, performance templates, route maps, and rating scales.
• Creation of items, classes, programs, collections, libraries, security domains, and role management.
• Upgrading the Latest CPM.

SuccessFactors Application Support for SASREF.

Duration: November 2022 – April 2023.

• Managing SF configuration workbooks .
• Responsible for implementing SuccessFactors PMGM.
• Quarterly release testing for PMGM Module
• Deal with various tickets based on Performance Templates.
• Configured Email notification using Form Template Settings .
• RBP - Role-Based permission based on different permission groups, roles and users.

SuccessFactors Application Support for Mineral Based Industry.

Duration: November 2021 - October 2022

• Implementation of Objective templates, Performance templates, Route maps and Rating Scales.
• I also dealt with different types of Impact Analysis.
• Involved in FUT testing and POC.
• Configured Email notification using Form Template Settings.