SUSMITHA MALLELA
IN
Summary
Experienced IT professional with a Master’s in Information Technology and proven expertise in healthcare IT systems, ERP, and project management. Skilled in system administration, SAP MM configuration, data analysis, and business process optimization, with hands-on experience in EHR/EMR, RCM workflows, and HIPAA compliance. Proficient in Power BI, Tableau, SQL, Office 365, and cloud-based solutions, with strong capabilities in Agile and Waterfall project execution. Recognized for problem-solving, cross-functional collaboration, and stakeholder management, consistently driving operational efficiency, data accuracy, and technology adoption in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare IT Specialist
Doc RCM Experts
03.2024 - Current
- Implement, configure, and support healthcare IT systems, including EHR/EMR platforms, RCM tools, and billing systems.
- Collaborate with cross-functional teams to ensure smooth claims processing, payment posting, and denial management workflows.
- Analyze large healthcare datasets to generate reports using Power BI, Tableau, and SQL, supporting strategic decision-making.
- Integrate SAP, ERP, and CRM solutions to streamline procurement, inventory, and financial processes in healthcare environments.
- Ensure compliance with HIPAA regulations and healthcare IT security standards.
- Develop automation scripts and knowledge bases to reduce manual efforts and improve response times.
- Manage IT projects using Agile and Waterfall methodologies, ensuring on-time delivery and stakeholder satisfaction.
- Provide technical support and training to end-users, ensuring adoption of healthcare technology solutions.
Teaching Assistant
Valparaiso University
01.2024 - 04.2024
- Spearheaded the creation of supplementary learning modules incorporating case studies and interactive quizzes, fostering a 15% surge in student participation and comprehension during university lectures.
- Developed supplementary learning modules, including detailed case studies and interactive quizzes, resulting in a 15% increase in student engagement during lectures and improved overall comprehension.
- Mentored struggling students in weekly one-on-one sessions, addressing knowledge gaps, refining study strategies, and fostering independent learning, resulting in increased motivation and overall confidence.
SAP Functional Consultant
Mindtree
04.2022 - 07.2023
- Achieved a personal target of resolving 95% of SAP MM configuration issues within 24 hours, by building a new knowledge base and automation scripts, directly improving user satisfaction.
- Expertise in SAP MM configuration, system integration, and inventory management, ensuring seamless procurement execution, cross-module data consistency, and optimized stock accuracy through automation.
- Facilitated change management workshops focused on SAP MM standardization, resulting in a 30% improvement in process adherence and reduced data entry errors by approximately 15%.
Chief Organizer
MIC College of Technology
06.2018 - 03.2021
- Directed budget allocation and financial planning, optimizing resource utilization, and securing sponsorships for large-scale events. Resulting in a 25% reduction in excess budget.
- Led a team of student organizers and volunteers, providing guidance and fostering a collaborative environment to achieve event objectives.
- Drove a 30% increase in event participation by implementing strategic marketing campaigns using diverse platforms and optimized budget allocation, resulting in enhanced brand recognition.
- Managed logistical aspects including venue booking, equipment procurement, and safety measures to ensure seamless event execution. Orchestrated diverse university activities throughout the academic year, ensuring engagement and satisfaction among students and staff.
Education
Master’s - Information Technology
Valparaiso University
United States 12.2024
Bachelor of Technology - Bachelor of Technology Engineering
MIC College of Technology
09.2021
Skills
- Project & Process Management: JIRA, Microsoft Project, Gantt Chart, Agile, Waterfall, SDLC, Change Management, Business Process Optimization
- Technologies & Tools: Office 365, Power BI, Tableau, MySQL, SQL Server, Python (Basics), SAP MM, ERP Systems, CRM Platforms, API Integration, Cloud Computing (AWS, Azure basics)
- Healthcare IT Systems: Revenue Cycle Management (RCM), Electronic Health Records (EHR/EMR), Medical Billing Systems, Healthcare Compliance (HIPAA), HL7, ICD-10, CPT Coding Familiarity
- Data & Analytics: Data Visualization, Data Warehousing, Business Intelligence, Reporting & Dashboards, Database Management, Predictive Analytics, ETL Processes
- Strategic & Business Skills: SWOT Analysis, ESG, Risk Management, Go-To-Market Strategy, Procurement Management, Supply Chain Optimization, Vendor Management, Micro & Macro Environment Analysis
- Soft Skills & Leadership: Stakeholder Management, Cross-functional Collaboration, Communication, Problem-Solving, Training & Mentoring, Event & Team Leadership
Certification
- SAP Learning Hub: Managing Clean Core for SAP S/4 HANA-Record of Achievement
- SAP Learning Hub: Introducing Procurement Process-Record of Achievement
- SAP Learning Hub: Getting started with Terraform on SAP BTP-Record of Achievement
- Udemy: Learn JIRA with real-world examples (+Confluence bonus)
Timeline
Healthcare IT Specialist
Doc RCM Experts
03.2024 - Current
Teaching Assistant
Valparaiso University
01.2024 - 04.2024
SAP Functional Consultant
Mindtree
04.2022 - 07.2023
Chief Organizer
MIC College of Technology
06.2018 - 03.2021
Master’s - Information Technology
Valparaiso University
Bachelor of Technology - Bachelor of Technology Engineering
MIC College of Technology
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