Susmitha Mamini
Senior EDI Implementation Analyst
Summary
Senior EDI Analyst and Quality & Product specialist with excellent organization skills, extensive knowledge of HR/HCM, Payroll SaaS software and data configuration. Strong interpersonal skills and strategic planning abilities, escalation management.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior EDI Implementation Analyst
PlanSource
Bangalore
04.2022 - Current
- Collaborate with data analysts, carriers, clients and Launch & Implementation team to determine the specifications of the project
- Conduct and handled the end to end implementations with the third party vendors., Schedule, organize and lead internal/external project meetings and work sessions.
- Manage EDI integration projects, assigned data analysts, carriers, clients and Launch & Implementation team to determine the specifications of the project..
- Project tracking in the salesforce and JIRA.
- Revamped training and development of on-boarding EDI Analysts, became PlanSource certified trainer.
- Handled complex complaints and escalations gracefully and efficiently.
- Provided ongoing client education and recommended various materials to assist the client in their goals.
EDI QA Specialist
PlanSource
08.2021 - 03.2022
- Work closely with leadership, project managers and analysts to ensure project needs are fulfilled.
- Worked on Benefit transaction files like 834, LIMRA, Custom file configurations.
- Handled and tested multiple API configurations with Guardian , Ameritas , Metlife.. etc
- Worked as technical consultant and hands on experience on ETL tool Clearing House.
- End to end implementation of EDI projects and configuration projects for newly on boarding clients. Metrics tracking in teh Salesforce and JIRA.
- Worked with 200+ carrier partners and successfully implemented the EDI transactions.
- Proactively work with the carriers during the carrier testing and push the cleints to live with in the target/SLA, Created training material for new team members.
- Leading the 6 member EDI QA team, Mentor newer analysts on EDI builds and configuration.
- Tested and configured client builds as they were transferred from Implementation to Client Services department.
- Raised the overall team QA pass-rate from 80% to 94% in one quarter, handled over 1500+ Operational support tickets raised by the clients.
QA Specialist
Flock System (Paychex)
Bangalore
07.2020 - 07.2021
- Developed and implemented a training program that improved employee knowledge of quality standards and processed. Revamped training and development of on-boarding New joiners.
- Test case creation for complex rate calculations.
- Lead and conducted in depth analysis of QA team performance versus business goals.
- Tested and configured client builds as they were transferred from Implementation to Client Services department.
- Configured/modified/tested benefits configuration based on carrier plan documents, Project tracking and management using JIRA and Salesforce.
- API testing using Postman, manual API testing
- Debugging, analyzing the client issues and resolving operation level issues.
- Created a comprehensive audit plan that identified potential risks and mitigated compliance violations
Product Analyst
Trinet Zenefits (Shift Consultancy pvt Ltd.)
Bangalore
03.2018 - 06.2020
- Analyzed and handled the quarterly core benefits premiums and benefit implementation across 125 carrier partners.
- End to end Benefit implementation of the client on boarding till it get to live in SaaS application within the target.
- Contribute to multiple operation teams, such as costing, inventory control, planning.
- Handled the end to end renewals of clients successfully.
- Small and mid market group business rules management.
- Collaborated with engineering teams to develop technical solutions to complex problems and improvised the benefit enrollments automation Bot performance from 45% to 95% success rate.
- Monitored product performance metrics to detect trends and optimize user experience.
- Created dashboards and reports to track product performance and provide insights to stakeholders.
- Worked on reconciliation/data driven reports for multiple clients
Education
Bachelors in Engineering - Electronics & Communication Engineering
Sri Krishna Devaraya University
AP 06.2013 - 05.2017
Skills
SQL, MS Office
JIRA, Salesforce, SaaS applications
EDI Implementation, API Configuration
Quality Assurance, API Testing, EDI Testing
Escalation Management, Leadership
Customer Success, Fast Faced, Multitasking
Benefits Administration/HCM/Payroll/HRIS
Data Validation & Analysis
Adobe Acrobat
Project Management, Problem solving
Timeline
Senior EDI Implementation Analyst
PlanSource
04.2022 - Current
EDI QA Specialist
PlanSource
08.2021 - 03.2022
QA Specialist
Flock System (Paychex)
07.2020 - 07.2021
Product Analyst
Trinet Zenefits (Shift Consultancy pvt Ltd.)
03.2018 - 06.2020
Bachelors in Engineering - Electronics & Communication Engineering
Sri Krishna Devaraya University
06.2013 - 05.2017