Summary
Overview
Work History
Education
Skills
Timeline
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Susmitha Mamini

Senior EDI Implementation Analyst

Summary

Senior EDI Analyst and Quality & Product specialist with excellent organization skills, extensive knowledge of HR/HCM, Payroll SaaS software and data configuration. Strong interpersonal skills and strategic planning abilities, escalation management.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Senior EDI Implementation Analyst

PlanSource
Bangalore
04.2022 - Current
  • Collaborate with data analysts, carriers, clients and Launch & Implementation team to determine the specifications of the project
  • Conduct and handled the end to end implementations with the third party vendors., Schedule, organize and lead internal/external project meetings and work sessions.
  • Manage EDI integration projects, assigned data analysts, carriers, clients and Launch & Implementation team to determine the specifications of the project..
  • Project tracking in the salesforce and JIRA.
  • Revamped training and development of on-boarding EDI Analysts, became PlanSource certified trainer.
  • Handled complex complaints and escalations gracefully and efficiently.
  • Provided ongoing client education and recommended various materials to assist the client in their goals.

EDI QA Specialist

PlanSource
08.2021 - 03.2022
  • Work closely with leadership, project managers and analysts to ensure project needs are fulfilled.
  • Worked on Benefit transaction files like 834, LIMRA, Custom file configurations.
  • Handled and tested multiple API configurations with Guardian , Ameritas , Metlife.. etc
  • Worked as technical consultant and hands on experience on ETL tool Clearing House.
  • End to end implementation of EDI projects and configuration projects for newly on boarding clients. Metrics tracking in teh Salesforce and JIRA.
  • Worked with 200+ carrier partners and successfully implemented the EDI transactions.
  • Proactively work with the carriers during the carrier testing and push the cleints to live with in the target/SLA, Created training material for new team members.
  • Leading the 6 member EDI QA team, Mentor newer analysts on EDI builds and configuration.
  • Tested and configured client builds as they were transferred from Implementation to Client Services department.
  • Raised the overall team QA pass-rate from 80% to 94% in one quarter, handled over 1500+ Operational support tickets raised by the clients.

QA Specialist

Flock System (Paychex)
Bangalore
07.2020 - 07.2021
  • Developed and implemented a training program that improved employee knowledge of quality standards and processed. Revamped training and development of on-boarding New joiners.
  • Test case creation for complex rate calculations.
  • Lead and conducted in depth analysis of QA team performance versus business goals.
  • Tested and configured client builds as they were transferred from Implementation to Client Services department.
  • Configured/modified/tested benefits configuration based on carrier plan documents, Project tracking and management using JIRA and Salesforce.
  • API testing using Postman, manual API testing
  • Debugging, analyzing the client issues and resolving operation level issues.
  • Created a comprehensive audit plan that identified potential risks and mitigated compliance violations

Product Analyst

Trinet Zenefits (Shift Consultancy pvt Ltd.)
Bangalore
03.2018 - 06.2020
  • Analyzed and handled the quarterly core benefits premiums and benefit implementation across 125 carrier partners.
  • End to end Benefit implementation of the client on boarding till it get to live in SaaS application within the target.
  • Contribute to multiple operation teams, such as costing, inventory control, planning.
  • Handled the end to end renewals of clients successfully.
  • Small and mid market group business rules management.
  • Collaborated with engineering teams to develop technical solutions to complex problems and improvised the benefit enrollments automation Bot performance from 45% to 95% success rate.
  • Monitored product performance metrics to detect trends and optimize user experience.
  • Created dashboards and reports to track product performance and provide insights to stakeholders.
  • Worked on reconciliation/data driven reports for multiple clients

Education

Bachelors in Engineering - Electronics & Communication Engineering

Sri Krishna Devaraya University
AP
06.2013 - 2017.05

Skills

    SQL, MS Office

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Timeline

Senior EDI Implementation Analyst

PlanSource
04.2022 - Current

EDI QA Specialist

PlanSource
08.2021 - 03.2022

QA Specialist

Flock System (Paychex)
07.2020 - 07.2021

Product Analyst

Trinet Zenefits (Shift Consultancy pvt Ltd.)
03.2018 - 06.2020

Bachelors in Engineering - Electronics & Communication Engineering

Sri Krishna Devaraya University
06.2013 - 2017.05

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Susmitha MaminiSenior EDI Implementation Analyst