Summary
Overview
Work History
Education
Skills
Training
Disclaimer
Timeline
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SUSMITHA POTLADA

Visakhapatnam

Summary

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.

Overview

4
4
years of professional experience

Work History

Data Analyst

Orange Data Cloud LLC
04.2025 - Current
  • Provide insights to the marketing and product teams.
  • Automate reporting processes.
  • Create dashboards to monitor KPIs such as customer lifetime value, churn, and AOV.
  • Collaborate with marketing and product teams to support strategic initiatives.
  • Develop reports and visualizations for internal and external stakeholders.

Virtual-Customer Support Associate

Amazon Pvt Ltd.
03.2023 - 04.2025
  • Engaging with customers via chat, phone, and email to address their questions, concerns and product inquiries.
  • Utilizing problem-solving skills and product knowledge to deliver personalized solutions and exceed customer expectations and to provide a seamless shopping experience.

Power BI Developer

Infosys Ltd.
03.2022 - 03.2023
  • Created Power BI reports for financial analysis, budgeting and forecasting.
  • Automated data imports and transformations, enabling the financial team to quickly generate accurate financial statements and make informed budgetary decisions.
  • Collaborated with cross-functional teams to gather financial data from various sources, including ERP systems, spreadsheets, and databases.
  • Designed using data extraction, transformation, and loading(ETL) process, ensuring data accuracy and consistency.
  • Developed a suite of Power BI reports tailored to the specific needs of finance professionals and executives.

BI Analyst

Prospecta Technologies
10.2021 - 03.2022
  • Collaborated closely with department heads, operational managers, and other stakeholders to understand the specific operational KPI’s critical to the organization’s success. This initial step ensured that the dashboard aligned with business objectives.
  • Designed a user-friendly and interactive operational efficiency dashboard using BI software. This dashboard showcased a wide range of KPI’s including production output, inventory levels, and order fulfillment rates.
  • Implemented real-time monitoring features that enabled operations teams to track performance metrics, identify bottlenecks, and respond proactively to issues as they arose. This capability improved decision-making and reduced process delays.
  • Regularly updated and enhanced the dashboard based on user feedback and evolving business needs.

Technical Support Engineer

Inspiredge IT Solutions
02.2021 - 03.2022
  • Provided technical assistance and support for incoming queries and issues related to computer systems.
  • Diagnosed and troubleshooted technical issues, including software configuration, and system errors.
  • Escalated unresolved problems to appropriate internal teams or external vendors, ensuring prompt resolution and minimal downtime.

Education

B.Tech - Information Technology

Gayatri Vidya Parishad College of Engineering For Women
04-2019

Intermediate -

Narayana Junior College
05-2015

Tenth -

Hamsavahini English Medium School
05-2013

Skills

  • Python
  • SQL
  • HTML
  • CSS
  • Microsoft Office
  • Microsoft Excel
  • Good Communication skills
  • Microsoft PowerBI

Training

  • Web Developer, Tech Mahindra, Visakhapatnam, Andhra Pradesh, 09/01/20, 01/31/21
  • Web Developer-Intern, Classic Smart Solutions, Visakhapatnam, Andhra Pradesh, 02/01/20, 06/30/20

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Data Analyst

Orange Data Cloud LLC
04.2025 - Current

Virtual-Customer Support Associate

Amazon Pvt Ltd.
03.2023 - 04.2025

Power BI Developer

Infosys Ltd.
03.2022 - 03.2023

BI Analyst

Prospecta Technologies
10.2021 - 03.2022

Technical Support Engineer

Inspiredge IT Solutions
02.2021 - 03.2022

B.Tech - Information Technology

Gayatri Vidya Parishad College of Engineering For Women

Intermediate -

Narayana Junior College

Tenth -

Hamsavahini English Medium School

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