SUSMITHA UNNAM
Guntur
Summary
Dependable Warehouse Operative with hands-on experience in returns processing, packing, and inventory control. Excels in fast-paced environments, prioritizing accuracy and teamwork. Also brings leadership and operational oversight skills from experience as Assistant Store Manager. Seeking full-time roles in customer service, technical, and retail sectors to contribute to operational efficiency and enhance customer satisfaction.
Overview
1
1
Language
5
5
years of professional experience
Work History
CUSTONER SERVICE ADVISOR
CAPITA
04.2024 - Current
- Responded to customer inquiries via phone, email, live chat, and in-person interactions.
- Provided detailed product and service information, including features, pricing, and availability.
- Resolved customer complaints to achieve high satisfaction and swift resolutions.
- Troubleshot technical issues with products or services to assist customers effectively.
- Managed order processing, returns, exchanges, and cancellations accurately.
- Logged customer interactions and feedback in the system for future reference.
- Built rapport with customers to enhance their experience and foster repeat business.
- Collaborated with cross-functional teams to address customer issues and enhance overall satisfaction.
Warehouse Operative
GXO Logistics
05.2024 - 04.2025
- Oversaw daily warehouse operations to ensure efficient processes.
- Identified and resolved operational challenges to maintain efficiency.
- Collaborated with warehouse staff and supervisors to resolve discrepancies and enhance workflow efficiency.
- Facilitated communication among team members to enhance workflow.
- Reported delivery discrepancies for missing and damaged goods, ensuring accurate inventory records and facilitating streamlined operations.
- Under Line manager supervision, reconciled stock counts to maintain complete and accurate inventory records and thereby minimize discrepancies.
- Skilled in counting stock, reconciling discrepancies.
- Ensured adherence to safety regulations and compliance standards.
- Addressed complex compliance and operational issues using problem-solving skills, contributing to smooth operations.
- Strategically sought and provided actionable feedback within supply chain teams, optimizing collaboration, streamlining operational efficiencies, and fostering continuous improvement in logistics and personal professional growth.
Assistant Store manager (part- time)
SUBWAY
12.2021 - 04.2024
- Assist the Store Manager in day-to-day operations, including opening/closing the store, scheduling shifts, and overseeing staff.
- Coordinated daily store operations, ensuring compliance with food safety and Subway standards.
- Managed over 100+ customers daily, delivering exceptional service and resolving complaints professionally.
- Resolved customer complaints professionally, enhancing customer loyalty and satisfaction.
- Fostered positive customer experiences, contributing to sales and profitability targets.
- Train, motivate, and manage team members to ensure excellent customer service and adherence to Subway standards, managing schedules.
- Monitor and order inventory to prevent shortages or excess, maintain food safety and sanitation standards.
- Ensured compliance with Subway policies, health and safety regulations, and local laws.
- Led training sessions for new employees, equipping them with essential skills and acknowledgment.
- Collaborated with upper management in strategic planning, contributing insights from ground-level operations.
- Ensured a safe and welcoming environment by upholding health and safety regulations in store, Handled customer inquiries or complaints professionally to maintain customer satisfaction, providing excellent customer service.
- Performed comprehensive evaluations and inspections to identify potential risks, ensure compliance, and recommend improvements to maintain a secure and efficient site environment
Education
Master of Science - Internation Business Management
Sheffield Hallam University
Sheffield, UK01-2023
Bachelor of Science - B.Sc (Hons) Agricultural Science
Loyala Academy, Osmania University
Hyderabad, India12-2020
A-Levels - Botany, Zoology, Chemistry
SRI CHAITNYA JUNIOR COLLEGE
GUNTUR, INDIAGCSEs - English, Mathematics, Science and Social studies
St. Ann's girls high school
Marcherla, IndiaSkills
- Customer Service Standards
- Order Management
- Customer relationship management
- Data entry
- Multitasking in Customer Support
- Task prioritization
- Effective communication
- Conflict resolution
- Team motivation
- Staff training
- Independent teamwork
- Adaptable, Reliable and Honest
Languages
English
Advanced (C1)
C1
Timeline
Warehouse Operative
GXO Logistics
05.2024 - 04.2025
CUSTONER SERVICE ADVISOR
CAPITA
04.2024 - Current
Assistant Store manager (part- time)
SUBWAY
12.2021 - 04.2024
Master of Science - Internation Business Management
Sheffield Hallam University
Bachelor of Science - B.Sc (Hons) Agricultural Science
Loyala Academy, Osmania University
A-Levels - Botany, Zoology, Chemistry
SRI CHAITNYA JUNIOR COLLEGE
GCSEs - English, Mathematics, Science and Social studies
St. Ann's girls high school