Executive - Operations
StarTek
Kolkata
08.2025 - Current
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Supported management in analyzing performance metrics for operational enhancements.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Organized and facilitated regular meetings with senior management teams.
- Structured HR consulting services to support clients during organizational developments and changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.