SUSUNDRA KANDHIKONDA
Vishakhapatnam
Summary
Dynamic Jr. Software Engineer with over 4 years at Cognizant, specializing in COBOL and JCL. Proven track record in production support and systems migration, enhancing operational efficiency. Adept at collaborating with cross-functional teams and conducting code reviews, driving continuous improvement in insurance processes. Passionate about delivering innovative solutions.
Overview
4
4
years of professional experience
Work History
Jr. Software Engineer
Cognizant
Vishakhapatnam
04.2022 - Current
- Application Production Support involves working on tickets and providing work-around solutions for critical business impacting issues.
- Maintained the application on a day-to-day basis, identifying and troubleshooting application issues.
- Used SAR for accessing mainframe production job logs and for performing root cause analysis.
- Conducted root cause analysis, created defects, and fixed issues on a regular basis.
- Managed tickets based on severity, ensuring adherence to SLAs for timely resolution.
- Resolved job execution abends by implementing temporary solutions to minimize downtime.
- Analyzing the bugs, identifying its root cause in the application, and creating defects for the same.
- Utilized mainframe utilities such as TSO/ISPF, SAR, FTP, CA-7, file manager, and natural debugger.
- Actively supported migration of AUTO Plus system policies, performing detailed issue analysis, troubleshooting, and resolution to ensure successful migration over a 1+ year period. Partnered with cross-functional teams to deliver seamless migration outcomes, enhancing system reliability and business continuity.
- Collaborated with American Family Mutual Insurance, USA, to provide mainframe support.
- Provided mainframe production support for over 4 years, utilizing skills in COBOL, JCL, DB2, and Natural in the auto and property insurance domain.
- Dedicated to developing and maintaining robust mainframe applications that enhance operational efficiency and support business goals.
- Eager to collaborate with cross-functional team to deliver innovative solutions and drive continuous improvement in Insurance process.
- Conducted code reviews to maintain quality and adherence to best practices.
- Implemented automated testing procedures to enhance software reliability and performance.
- Performed debugging and troubleshooting of existing codebase for bug fixes.
Education
B.Sc. - M.P.C
Spaces Degree College
VishakhapatnamSkills
- COBOL development
- DB2 database management
- Production support
- Systems migration
- Code reviews
- Agile (Scrum)
- Waterfall Methodology
- JCL
- NATURAL
- VSAM
- TSO
- ISPF
- SAR
- File Manager
- Jira
- Beyond Compare
- Team collaboration
- Code reviews
- Team collaboration
Accomplishments
- Won the Junior promising Star Award for the year for dedication to work and reaching beyond goals.
- Internal congratulations for showing outstanding commitment to my role when dealing with major issues.
Timeline
Jr. Software Engineer
Cognizant
04.2022 - Current
B.Sc. - M.P.C
Spaces Degree College