Sutapa Saha
Pune
Summary
Dynamic educator with a proven track record at Indo Scots Global School, excelling in classroom management and lesson planning. Adept at fostering student engagement and enhancing communication with parents. Skilled in MS Office, I effectively implemented curriculum improvements, ensuring a vibrant learning environment for diverse learners.
Overview
16
16
years of professional experience
Work History
Class Teacher
Indo Scots Global School
03.2025 - Current
- Planned and delivered structured lessons to enhance student understanding and engagement
- Managed classroom of 25 students, fostering a safe and engaging learning environment
- Conducted theme-based learning activities to promote collaborative learning and critical thinking
- Ensured accurate attendance and maintained academic records
Mother Teacher
Finch International Preschool
04.2024 - 03.2025
- Oversaw 40+ students, fostering holistic development through tailored activities and support
- Prepared lesson plans and activity materials
- Coordinated classroom administration and reporting to streamline communication and ensure effective learning environment
- Facilitated parent interactions, enhancing admissions processes and building strong relationships
Process Advisor
Barclays Shared Services
02.2015 - 06.2018
- Validated customer data across systems to ensure accuracy and reliability
- Resolved customer complaints and processed payments to enhance customer satisfaction
- Compiled reports and conducted quality checks to maintain data integrity
BOA
Aon Hewitt
01.2012 - 02.2015
- Generated reports to inform client communication strategies
- Conducted quality checks to ensure compliance and identify process improvements
- Facilitated training sessions for new employees to improve onboarding experience
Customer Service Executive
EXL Services
06.2010 - 01.2012
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer issues by identifying root causes and providing effective solutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Audited processes to maintain quality standards
- Processed cheques and entered data accurately
Education
NTT -
Indira Gandhi National Open University (IGNOU)
New Delhi01-2025
Graduation -
Bhairab Ganguly College
Belgharia01-2007
Intermediate -
Ushumpur Adarsha Uchcha Vidyalaya
Adarshanagar,Agarpara01-2004
High School -
Ushumpur Adarsha Uchcha Vidyalaya
Adarshanagar,Agarpara01-2002
Skills
- Classroom Management
- Curriculum development
- Student Engagement
- Bilingual communication
- Data analysis
- MS Office & Tools
- Administrative Skills
- Problem solving
Accomplishments
- TOP performer in Process
- Appreciation emails from Clients and VOC
- Extra Miler, Extra Incentives, and Reward Points achieved
Hobbies and Interests
- Singing
- Cooking
- Listening to music
- Chatting
Place
Pune, Maharashtra
Personal Information
- Passport Number: Available
- Date of Birth: 04/26/85
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Class Teacher
Indo Scots Global School
03.2025 - Current
Mother Teacher
Finch International Preschool
04.2024 - 03.2025
Process Advisor
Barclays Shared Services
02.2015 - 06.2018
BOA
Aon Hewitt
01.2012 - 02.2015
Customer Service Executive
EXL Services
06.2010 - 01.2012
NTT -
Indira Gandhi National Open University (IGNOU)
Graduation -
Bhairab Ganguly College
Intermediate -
Ushumpur Adarsha Uchcha Vidyalaya
High School -
Ushumpur Adarsha Uchcha Vidyalaya