Sutrishna Das
Kolkata
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Project Manager
Dell Technologies
01.2021 - Current
- Working as a project manager in customer and Finance services and working on payments domain to enhance existing capabilities.
- Worked on payment system integrations with payment gateways for Credit card, UPI, NetBanking and other payment modes.
- Integrating with different payment providers for modern payment options via PayPal, GooglePay etc
- Planning, requirement gathering and analysis, monitoring testing, defect tracking to ensure smooth implementation of projects
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Provide production support, training material preparation, Data analysis post implementation, coordination between different IT teams
- Reporting to higher management about new implementation and risk analysis
- Training business operation teams to introduce new processes and present new process flows globally
- Evaluate and recommend new solutions to achieve business goals
- Supporting full project cycle of projects in electronic payments area from planning, testing, training, solutioning, ensure seamless Go-live of new payment methods
- Collaborate with Product managers and IT teams to ensure timely delivery of the projects.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Business Analyst
Cognizant Technology Solutions, CTS
10.2020 - 12.2021
- Dealing with multiple stakeholders, internal as well as external and present new project and walk-through different aspects of the project.
- Clarifying technical queries of the merchants’ payment application development team for certifying on innovative Payment processing requirements like Apple pay, Google pay, Digital wallets, EMV, Visa & MasterCard Credential on File, Visa & MasterCard Account updater and Real-time account updater certifications.
- Understanding and experience with different types of payment specifications like Acquirer Specification and Payment acceptor Specification (AMEX, Discover, Master-Card, VISA_V.I.P. System) etc.
- Setting up the certification environment and use cases as per business needs and platform compatibility, coordinates with network engineers and sets up communication routes for persistent or activity dependent secure data transmission in accordance with PCI DSS standards for client business model. Troubleshoots communication protocol errors and data transmission issues if encountered.
- Reviewing and debugging the EMV application code using knowledge of XML and of payment processing. Guiding merchants for EMV chip technology related certification for better interoperability and effortless implementation by utilizing chip technology related literature made available by EMVCo
- Responsible for validation of all the testing/test cases executed during the testing phase and ensure the coding issues are fixed. Testing brand new codes, new version/feature update.
- Handling project delivery into production efficiently, along with working on new tools and project categories. Along with continual follow-up and validate information as per requirement
Senior Associate
Cognizant Technologies Solutions
01.2017 - 12.2020
- Worked with organizational leads/HR leads to consult and implement payroll reports, time and attendance program, and other payroll activities
- Utilized organizational and communication skills to act as affiliation between internal departments and external vendor GGL (Generic General Ledger) maintenance for complete reporting of Earnings/wages, deductions/benefit, taxes, accruals etc
- Including General ledger mapping of these elements
- Maintaining company's guideline for confidential data handling process
- Time and attendance updates, maintaining and creating custom setups using various logics to suite each company's or state's vacations, sick and holiday policies and laws
- Develop, maintain, update Payroll Multipurpose Extract reporting post consulting with multiple stakeholders and building custom report for the purpose of benefit filing, time and attendance reporting etc
- Coordinating between the bank and the client, different internal departments to update funding details
- Handling company name and address, leaves and other detail updates on legal as well as internal level (end to end) to be printed on the paychecks of the employees
- Creating custom payroll reports after consulting with multiple stakeholders to suite each company's needs
- Handle payroll and PTO related queries and provide consultation and update as per the new company policies.
Process Associate
Genpact
08.2015 - 12.2016
- Performing payment run for different countries like US, Canada, PR, Mexico etc
- Handling entire payment cycle of the company on a regularly and review all the priority items
- Closely dealt with vendors and clients to address their queries and adhoc payment processing
- Create payment proposal and perform payment run through SAP and AS400
- Worked to resolve Returned and Rejected Payments issues with the Bank and Vendors to Run Duplicate Audit Tool for identifying possible duplicate invoices prior payment run
- Worked on different bank sites to monitor payment and payment related issues
- Performing regular audits after the payment for high value invoices and report issues
- Trained in Mainframe System Payment run process as well
- Handled exceptions relating to payments and resolved the same
- Successfully completed a transition for payment sub-process and documentation
- Handled daily internal reporting of the whole payments team
- Conducted KT to other team members for the all the new team members
- Creating and updating process related SOPs and maintaining different trackers for the team.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
Education
B.Com(H) Graduate -
Shivanath Sastri College
Kolkata, West Bengal01.2015
Higher Secondary Education -
Carmel High School
Kolkata, West Bengal01.2015
Skills
- Problem Solving
- Project Management
- Data Analysis
- Business Continuity
- Training and Development
- MS TFS
- JIRA
- PowerPoint
- SAP
- MS Excel
- Reporting
- Contract Management
- Work Flow Planning
- Functional & Business Requirements
- Requirements Gathering
Hobbies and Interests
- Travelling
- Gardening
- Cycling
- Music
Languages
English
Advanced (C1)
Bengali
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Project Manager
Dell Technologies
01.2021 - Current
Business Analyst
Cognizant Technology Solutions, CTS
10.2020 - 12.2021
Senior Associate
Cognizant Technologies Solutions
01.2017 - 12.2020
Process Associate
Genpact
08.2015 - 12.2016
B.Com(H) Graduate -
Shivanath Sastri College
Higher Secondary Education -
Carmel High School
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