Suvakanta Behera
Automotive Service Manager
Cuttack
Summary
Diligent and highly skilled to handle the service department of Dealership (Workshop) and identifying the opportunity to maximize the revenue.
To lead the service team to achieve the target through hard work, attention and organizational skill.
Accountable for profitability of service department and coordinate the sales team for various profitability of dealership.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
Work History
Customer Care Manager(Service Manager)
JMG Automobiles, Professor Para
Cuttack
09.2021 - Current
- Supervised daily operations of workshop functions and service parameters to maximize revenue, customer satisfaction, and employee productivity by following the myscore data given by HO.example
- To monitor the frontline supervisers (how they receive the customers, making job sheet by capturing complaints described by customers , proper estimation,initiate preventive maintainance parts,delivery time, etc)
- To monitor the floor supervisers regarding vehicle allocation, resolution of complaints,final inspection after work completed.
- To monitor the parts team to make order as per workshop requirements.
- Warrarnty Management.
- Insurance claim settlement of accidental vehicles.
Customer Care Manager
Ayush Automobile, Jodikuan Chhack
Jajapur
09.2018 - 10.2020
- Organized daily workflow of Service Team as well as Sales team to achieve the goal.
Customer Care Manager
Baishnabi Motors, Law College Chhack
Kendrapara
09.2010 - 06.2018
- Supervised daily operations of service and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Accountable for customer retention, profitability of each department of dealership.
WorksManager
Soumik Automobile
JajpurRoad
07.2007 - 06.2010
Accountable for service and parts profitability and productivity of service manpower.
Education
M. M. V - Mechanic Motor Vehicle
Govt. I. T. I, Cuttack
Press Chhack, Madhupatana, Cuttack 06.2005 - 07.2007
Diploma In Mechanical Engineering - Mechanical Engineering
RKCAT, Nilagiri
Nilagiri, Balasore 07.1998 - 10.2001
Matriculation - All Subject
Hatibari High School
Hatibari, Jajpur, Odisha 06.1981 - 06.1991
Mechanical Draughtsman - Mechanical Draughtsman
Govt. I. T. I, Cuttack
Press Chhack, Madhupatana, Cuttack 07.1993 - 08.1995
Skills
14 Years of experience in handling service team in various Hero Dealership
Customer service expert with sound judgment and ability to resolve the problems tactfully and diplomatically
Ability to make Customer retation by making strong relationship
AMC sale, warranty management, insurance claim settlement, workshop revenue
Timeline
Customer Care Manager(Service Manager)
JMG Automobiles, Professor Para
09.2021 - Current
Customer Care Manager
Ayush Automobile, Jodikuan Chhack
09.2018 - 10.2020
Customer Care Manager
Baishnabi Motors, Law College Chhack
09.2010 - 06.2018
WorksManager
Soumik Automobile
07.2007 - 06.2010
M. M. V - Mechanic Motor Vehicle
Govt. I. T. I, Cuttack
06.2005 - 07.2007
Diploma In Mechanical Engineering - Mechanical Engineering
RKCAT, Nilagiri
07.1998 - 10.2001
Mechanical Draughtsman - Mechanical Draughtsman
Govt. I. T. I, Cuttack
07.1993 - 08.1995
Matriculation - All Subject
Hatibari High School
06.1981 - 06.1991