Suvakanta Behera

• Supervised daily operations of workshop functions and service parameters to maximize revenue, customer satisfaction, and employee productivity by following the myscore data given by HO.example
• To monitor the frontline supervisers (how they receive the customers, making job sheet by capturing complaints described by customers , proper estimation,initiate preventive maintainance parts,delivery time, etc)
• To monitor the floor supervisers regarding vehicle allocation, resolution of complaints,final inspection after work completed.
• To monitor the parts team to make order as per workshop requirements.
• Warrarnty Management.
• Insurance claim settlement of accidental vehicles.

• Organized daily workflow of Service Team as well as Sales team to achieve the goal.

• Supervised daily operations of service and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Accountable for customer retention, profitability of each department of dealership.

Accountable for service and parts profitability and productivity of service manpower.