Suvalagna Chandra
Calcutta
Summary
Ambitious professional with expertise in IT and customer service, excelling in fast-paced environments. Demonstrates strong attention to detail and effective time management, contributing high-value support to team projects. Proven track record as an innovative Startup Founder, specializing in strategic planning, market analysis, and team leadership. Analytical Research Intern with skills in statistical analysis and qualitative research, ensuring successful project outcomes through collaboration and insight generation. Driven Research Intern with background in conducting comprehensive literature reviews, collecting and analyzing data, as well as drafting scientific manuscripts. Skilled in utilizing various research methodologies and statistical software. Always demonstrating strong problem-solving abilities, critical thinking skills, and commitment to achieving project goals. Made significant contributions to previous work by uncovering pivotal insights through thorough research and analysis.
Overview
7
7
years of professional experience
Work History
Business Research Intern
PhD India
New Delhi
06.2025 - Current
- Researched and compiled information on current trends in industry.
- Drafted manuscripts for publication in peer-reviewed journals.
- Reviewed existing databases for accuracy and completeness of information.
- Gathered and analyzed data using qualitative methods.
- Collaborated with other interns to ensure efficient completion of research tasks.
- Participated in brainstorming sessions with other researchers regarding potential strategies for investigation or experimentation.
Startup Founder
Best of SMM - Elevate Your Brand with Us
Kolkata
05.2025 - Current
- Monitored performance metrics to ensure quality standards were maintained.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Established policies and procedures for efficient workflow management.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
- Provided leadership support during times of organizational change or uncertainty.
- Implemented process changes aimed at increasing efficiency while reducing costs.
- Developed and implemented a comprehensive business plan to launch the company.
- Developed strategic initiatives to increase market share and revenue growth.
- Developed and executed strategies for scaling the business domestically and internationally.
- Built and led cross-functional teams, overseeing recruitment, training, and development of staff across departments.
Senior Process Associate
Accenture
Gurgaon
05.2022 - 10.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Implemented continuous improvement metrics to streamline workflows and reduce waste
- Determined and recommended methods to implement improvement opportunities
- Developed standard operating procedures and document workflows to drive current and future processes.
Senior Helpdesk Associate
NTT DATA Services
Bangalore
12.2021 - 04.2022
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Actively listened to customers, handled concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Carried out day-to-day duties accurately and efficiently
- Developed and maintained courteous and effective working relationships.
Associate
Wiped Limited
Kolkata
05.2019 - 06.2020
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized backroom areas to maintain a clean and organized work environment.
- Conducted inventory checks to ensure accuracy of shelf stock.
Life Insurance Agent
TATA AIA LIFE
Kolkata
07.2018 - 07.2019
- Performed administrative tasks such as filing paperwork or updating databases.
- Created reports on sales activities, customer feedback, and other relevant data.
- Collaborated with other departments such as underwriting or claims processing teams.
Education
Ph.D. - Business Administration
Rushford Business School
Switzerland02-2025
Post Graduate Diploma in Management - PGDM - Human Resources
Loyola Institute of Business Administration
Chennai, India03-2022
Bachelor of Computer Applications - Computer Application
Nepali Subbase Engineering College - WBUT
Kolkata, India02.2016
High School Diploma -
South Point High School
Kolkata, India03.2011
Skills
- Experienced with
- Relationship building
- SAP
- (Certified)
- Policy and procedure modification
- Meticulous multitasker
- Workflow planning
- Presentation design
- Account reconciliation
- Microsoft Office Specialist Certification
- Exceptional literacy and numeracy
- Well-organized
- Deadline driven
- Corporate administration
- Reception
- Calendar management
- MS Office Suite
Languages
Bengali: Native, English: Advanced, Hindi: Intermediate
Accomplishments
Supervised team responsible for executing well on projects, leading to 40% increased revenue.
Awards
Appraisal while working in MNCs., Recognition for the performance in previous organizations
Affiliations
Affiliated to Press - Times Association with a Press Card
Timeline
Business Research Intern
PhD India
06.2025 - Current
Startup Founder
Best of SMM - Elevate Your Brand with Us
05.2025 - Current
Senior Process Associate
Accenture
05.2022 - 10.2022
Senior Helpdesk Associate
NTT DATA Services
12.2021 - 04.2022
Associate
Wiped Limited
05.2019 - 06.2020
Life Insurance Agent
TATA AIA LIFE
07.2018 - 07.2019
Ph.D. - Business Administration
Rushford Business School
Post Graduate Diploma in Management - PGDM - Human Resources
Loyola Institute of Business Administration
Bachelor of Computer Applications - Computer Application
Nepali Subbase Engineering College - WBUT
High School Diploma -
South Point High School
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