Software Maintenance
Suvam DAS
Technician
JALPAIGURI
Summary
Dynamic technician with a proven track record at Sell And Service Kent Ro, excelling in problem-solving and customer service. Enhanced system performance through meticulous maintenance and repairs, while training new staff to ensure operational consistency. Developed disaster recovery plans, significantly reducing downtime and improving overall service quality.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Technician
Sell And Service Kent Ro
10.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
System Management Specialist
CRM MANAGER
08.2024 - 08.2025
- Delivered cost-effective solutions by negotiating favorable terms on software licenses and service contracts with vendors.
- Coordinated large-scale migration projects with minimal disruption to users or business operations.
- Reduced downtime for critical systems by developing comprehensive disaster recovery plans and conducting regular testing.
- Developed custom monitoring dashboards for real-time visibility into system health and performance metrics.
Technician
Repair Whirlpool
08.2024 - 08.2025
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Education
High School Diploma - Art Education
JALPAIGURI HIGH SCHOOL
JALPAIGURI 06.2018
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
Software
Timeline
System Management Specialist
CRM MANAGER
08.2024 - 08.2025
Technician
Repair Whirlpool
08.2024 - 08.2025
Technician
Sell And Service Kent Ro
10.2021 - Current
High School Diploma - Art Education
JALPAIGURI HIGH SCHOOL