SUVAM MISHRA

• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
• Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
• Pulled from knowledge of technical industry and technological developments to drive IT deployments.
• Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
• Documented processes to streamline setup, customization and maintenance.
• Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
• Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
• Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.

Projects:-

Odisha Gramya Bank

• Enhanced a bioauthentication software with Finacle integration, leading the development efforts and successfully deploying the application onto the bank's server infrastructure.

J&K Grameen Bank

• Led the development of a comprehensive web and Android application tailored for bank users and merchants, integrating Soundbox functionality. Key responsibilities included merchant creation, VPA ID generation, QR code generation, and real-time transaction monitoring. Additionally, implemented Soundbox play post UPI transaction.

Bank Of Baroda

• Designed and developed a bespoke Android application catering to BOB (Bank of Baroda) merchants, facilitating terminal provisioning and seamless integration of L3 certification with Worldline.

• Responsible for all aspects of customer project implementation, including consultancy and training for existing and new clients. Act as a primary interface between the customer and Mastercard during implementation initiatives.
• Provide end to end project management throughout processing card implementation projects with Mastercard.
• Developed a complex understanding of the needs and requirements for each project, identifying and addressing gaps to improve the product and customize it for the clients.
• Work with processors and financial intuitions such as FIS, FISERV,BMO,JACK & HENRY, SHAZAM etc by guiding the clients through the applicable MasterCard processing rules.
• Meet with financial leads to review/discuss key issues, risks and dependencies of projects, escalate and assist in developing risk mitigation strategies to support implementation.
• Applying analytic techniques to complex information set to make logical recommendations on projects. Partner with cross functional team such as treasury, engineering, operations, testing, payments at a fast paced environment to ensure successful implementation.
• Documentation and creation of legal documents, support and processing documents in accordance with the business and process requirement.
• Conduct regular budget discussion calls with banks and processors to ensure cost effective implementations.
• Managed client relationships, proactively resolving concerns and conflicts to ensure positive client experiences.
• Manages medium sized projects that include card generation, card termination, transaction blocking, creation of ICA, BIN, R&T etc within the Single and Dual Messaging system of Mastercard.
• Act as an individual contributor to support segments of a large project, conduct post implementation on a ongoing basis support end-user to ensure adherence to standard practices assist in resolving operational issues.
• Proactively coordinated and managed tasks and milestones to achieve implementation targeted time frames and ensure goals were achieved.
• Ensure quality performance, through conducting audits, team huddles to identify areas of improvement, research best practices, and future state requirements .
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

• Managing and controlling back-end cash operations and implementing new ATM projects for various banks.
• Assist in process improvements using reporting and planning tools.
• Use tools and reporting to gather data and evaluate trends or patterns affecting quality at employee level as well as broader trends at team/regional/policy level.
• Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make fraud practices more robust.
• Set-up Onboarding training and mentoring new hires, deploy training tools and necessary trainings.
• Support various implementation teams across entire company as subject matter expert on cash operation and ATM operation matters.
• Conduct regular meetings with Clients and Vendors for process improvements.
• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated leadership skills in managing projects from concept to completion.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Regular assessment of defined process internally and with Vendors.
• Working with other support functions within Operations team to ensure smooth service delivery to the Clients.
• Identify and highlight operational issues related to operations customers, vendors (external as well as internal) and ensuring resolution.
• Managed records of takeover, replacements, retagging as well as CC swapping of mentioned bank.
• Maintained and prioritised to-do-list and followed up to complete tasks on-time.
• Collaborated with other departments to establish smooth implementation of operational processes and procedures.
• Drafted common document templates to reduce time spent creating documents from scratch.

• Managing and controlling PL and STPL loan process.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Created customer support strategies to increase customer retention.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.

• Successfully handled key accounts like IDBI Bank, IDBI BNA & CRM, Citi Bank, IndusInd Bank.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Identified opportunities to improve business process flows and productivity.
• Developed effective business strategies to capitalize on emerging market trends.

• Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
• Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
• Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
• Served as primary point of contact for triaging technical issues.