Suvamaya Basu

• Maintained the leave tracker for the team and frequently helped the team manager.
• Mentored the new hires and helped them understand the complexities of the process.
• Effectively collated the data for the Controller call from across the floor every week to discuss high risk accounts.
• Interfaced between departments such, Sales, Cash Application, Credit Team, etc. as well as if required the external customer.
• Supported the customer to get the invoices within the due date and reconciling any discrepancy in the same with adequate proof and discussions with internal (sales and order processing) and external customer (vendor).
• Oversaw the release the orders in queue from the hold & aided the customer to resolve their issues relating to return discrepancy, incomplete PO & lost merchandise, installation, etc. in a timely manner so there is no delay in collecting the revenue.
• Successfully handled the collection process (GFS – Global financial Services in Dell ) for over 12 U.S. states with close to $25M portfolio.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Modeled effective and constructive communication behaviors between department heads, low-level staff and senior leaders to improve cross-functional collaboration.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Investigated daily variances uncovered with PO and Invoice reports and corrected errors to resolve discrepancies.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Verified accuracy and effectiveness of reporting processes, effectively to track and model data for management review.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Supported department leadership in implementing new policies, procedures and controls.
• Oversaw work of junior Associates, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
• Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Submitted cash and check deposits and generated cash receipts to record money received.

• Directed strategic initiative that improved team productivity.
• Established and implemented business procedures and process improvements.
• Developed and administered yearly budget.
• Reduced labor costs by 5% per year by reworking schedules, operations standards and workflow.
• Worked with leadership to strategize and introduce office initiatives, including implementation of various programs.
• Monitored the project supervisors on ground level.

Highlights:

• Exceeded goals through effective task prioritization and great work ethic.
• Successfully handled the collection process (GFS – Global financial Services in Dell ) for over 12 U.S. states with close to $12M portfolio.
• Oversaw the release the orders in queue from the hold & aided the customer to resolve their issues relating to return discrepancy, incomplete PO & lost merchandise, installation, etc. in a timely manner so there is no delay in collecting the revenue.
• Supported the customer to get the invoices within the due date and reconciling any discrepancy in the same with adequate proof and discussions with internal (sales and order processing) and external customer (vendor).
• Addressed the escalated calls with the best customer service possible.
• Interfaced between departments such, Sales, Cash Application, Credit Team, etc. as well as if required the external customer.
• Effectively handled the Citrix and Java net and Oracle (basics).

Special Project:

• Productively selected as one of the five individuals across the finance team in Dell to handle the bad debt Canada AR portfolio consisting of outstanding balances & invoices a minimum of 360 days the past due bucket.
• Increased the numbers in this three months project & received a special recognition from the finance director of Dell (India site) and VP of Finance (Dell Global Financial services).

• Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
• Set up appointments with interested customers according to schedule availability.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.