SUVAMITRA GUHATHAKURTA
Master Corporate Trainer -Professional Skills and Leadership Development
Bangalore,KA
Summary
Senior Professional Skills and Leadership Development Trainer with a proven track record of elevating leadership performance and driving sustained professional growth. Expert in coaching, corporate training, and implementing data-driven strategies to enhance decision-making and organizational success. Skilled in building trust, fostering collaboration, inflential communication and leveraging multimedia techniques for impactful learning experiences
Overview
20
20
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Lead Corporate Master Trainer
Spectrum Consultants for Microsoft
04.2014 - Current
- As a Certified Master Trainer, I have amassed over 10,000 hours of experience in providing high-impact learning experiences (classroom, virtual, and blended) to more than 5,000 business professionals in over 20 countries worldwide.
- Leadership Coaching Conducted one-on-one and group coaching sessions for senior business professionals to enhance leadership skills, decision-making, problem-solving, communication, and overall professional effectiveness.
- Deep subject-matter expert in professional skills development , leadership development and inter-cultural competency
- Strategic Guidance: Offered strategic advice to senior professionals, aligning their leadership approaches with organizational goals to drive business success.
- Performance Assessment: Conducted capability assessments and provided constructive feedback, helping professionals recognize strengths and address development areas.
- Curriculum Development: Crafted and executed a Professional Skills Development Curriculum, meticulously aligned with organizational objectives and goals
- Delivery Expertise: Specialized in delivering in-person, virtual, and blended learning experiences tailored to diverse learning needs using experiential and immersive training methodologies using Human Design Centered Facilitation.
- Resource Curation : Curated and recommended learning resources, including workshops, online courses, and reading materials, to support leadership development
- Developed e-learning modules that allowed remote team members access to vital educational content whenever needed.
- Optimized learning outcomes by conducting thorough needs assessments prior to designing curriculum content.
- Developed customized training solutions to address specific departmental needs and skill gaps.
- Implemented ongoing coaching initiatives to support employees'' long-term success beyond classroom instruction.
- Increased customer satisfaction with consistent NSAT of 192/200.
- Organized well-attended annual conferences featuring industry experts as guest speakers addressing key trends in corporate training methods.
Project Manager
British Council
01.2012 - 01.2014
- Managed the English Partnership Project-East India
- Orchestrated the execution of the English Partnerships Project, overseeing the English language training initiative for 7000 primary school teachers
- Expanded the EPP across Eastern India by 25%, engaging 3 state governments and the Ministry of Education
- Directed comprehensive project management, encompassing planning, resource allocation, risk mitigation, and budget oversight
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Customer Service Manager
Department of Work and Pensions
01.2005 - 01.2012
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Enhanced communication skills of team members with targeted workshops.
- Elevated customer satisfaction with detailed training programs for support staff.
- Boosted customer retention rates through personalized follow-up strategies.
- Pioneered mentorship program to expedite onboarding process for new hires.
- Improved team morale by establishing recognition program for exceptional customer service.
- Fostered culture of continuous improvement, leading to consistently high service standards.
Education
MA Sociology -
University of Delhi
01.1995 - 01.1997
Skills
Training facilitation
Certification
Master Trainer, Bodhih
Onlinepresence
https://www.linkedin.com/in/suvamitra-guhathakurtab831843/
Lifephilosophy
Don't bend; don't water it down; don't try to make it logical;don't edit your own soul according to the fashion. Rather, follow your most intense obsessions mercilessly
Subjectmatterexpertise
- Leadership Development
- Speaking with impact
- Diversity, equality and inclusion in the workplace
- Emotional Intelligence
- The Art of Problem Solving
- Global Intercultural Competency
- Powerful Email and Presentation skills
- Train-the-trainer core facilitation skills
- Growth mindset
City
Bangalore
Accomplishments
Awarded best Professional skillstTrainer by Microsoft Worldwide , from 2021-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Solo Travelling
Fitness
Blogging
Timeline
Lead Corporate Master Trainer
Spectrum Consultants for Microsoft
04.2014 - Current
Project Manager
British Council
01.2012 - 01.2014
Customer Service Manager
Department of Work and Pensions
01.2005 - 01.2012
MA Sociology -
University of Delhi
01.1995 - 01.1997
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