Hi, I’m
Suvam Sarkar
Senior Associate - Resource Management
Pune
Summary
Dynamic and results-driven Resource Manager with 6+ years of experience across Consulting, Financial Advisory, and IT in top-tier organizations, including PwC, Deloitte, and Tata Consultancy Services. Expertise in workforce planning, resource allocation, bench management, demand-supply gap analysis, and performance management, with a proven ability to optimize resource utilization and drive project profitability. Proficient in tools like Power BI, Tableau, QlikView, and TalentLink for data-driven insights and resource optimization. Adept at cross-functional collaboration, stakeholder management, and mitigating resource-related risks, with a focus on enhancing margin through strategic staffing solutions, including cross-geography resource fulfillment.
PwC Certified in Digital Acumen and Machine Learning & AI, with a strong focus on integrating data-driven strategies to optimize resource deployment, reduce costs, and maximize project margins.
Overview
6
years of professional experience
2
Certificates
Work History
PwC Service Delivery Center | US Consulting
Senior Associate - Resource Management
2023.10 - 2024.10 (1 year)
Job overview
- Demand & Supply Management: Prepared daily supply files through Power BI, linked to the resource allocation tool (Retain), to monitor bench strength and track availability (full or partial) of practitioners.
- Demand Tracking: Updated and refreshed the demand tracker from SharePoint to monitor business requests, including demand type (SOW signed, verbal commitment, or proposal stage), start dates, FTE requirements, and capacity allocations.
- Internal Resource Optimization: Generated and analyzed the "4-Code Report," identifying resources engaged in internal firm investments to prioritize their redeployment to client-facing projects.
- Profile Repositories & Upskilling: Maintained repositories of resource profiles for quick deployment based on client needs and collaborated with Learning & Development (L&D) teams to upskill resources with redundant skill sets.
- Scheduling & Roll-off Management: Managed resource schedules using TalentLink, ensuring roll-off validation with onshore project managers 15 days before scheduled release to explore potential extension opportunities.
- Cross-Geography Resource Fulfillment: Supported cross-geographical staffing needs, including teams in Canada, Mexico, and Shanghai, with billing managed under a take-or-pay model.
- Budgeting & Forecasting: Partnered with business teams to gather accurate flex forecasts using PwC's budgeting tool, aligning new project staffing based on skills required and dollar rate per hour.
- Margin Optimization: Focused on improving project margins by optimizing US and India integration ratios, driving higher India staffing for enhanced profitability (India Adoption Metric).
- Utilization & Reporting: Leveraged Power BI to provide US partners with key data on forecasted utilization for the next 6 months, actual charged hours for the past 6 months, and variance explanations, including missing time charged and suspense code usage.
- Demand-Supply Gap Analysis: Prepared and presented demand-supply gap analyses for US partner meetings, using a custom formula: current bench + 0.5x hire probability + 0.75x roll-off probability - attrition.
- Talent Acquisition Collaboration: Worked closely with Talent Acquisition to prevent redundant skill hires and provided real-time updates on demand fluctuations, especially for roles placed on hold.
- HRBP & Performance Reviews: Collaborated with HR Business Partners (HRBP) to manage end-of-year performance reviews and facilitate exits for underperforming practitioners.
- Practice Management: Successfully managed resource allocation for four key practices: Data Analytics, Managed Services, Salesforce, and Workday.
Deloitte USI | Risk & Financial Advisory
Senior Analyst - Resource Management
2022.06 - 2023.10 (1 year & 4 months)
Job overview
- Workforce Planning & Resource Fulfillment: Managed workforce planning, resource tracking, and fulfillment for the Cyber Risk practice within the Government and Public Services (GPS) vertical, servicing a 400-member team based in Washington, D.C.
- Demand & Utilization Management: Collaborated with GPS partners and US-based stakeholders to present weekly reports on current demand, supply pipeline, and utilization (both actual and forecasted), ensuring optimal resource deployment.
- Performance Management: Led comprehensive performance management, minimizing bench periods for US resources, and worked closely with the Office of General Counsel (OGC) to review risks associated with extended bench periods, triggering exit notices when necessary.
- Stakeholder Collaboration: Acted as a key liaison between the India-based resource management team and US stakeholders, facilitating seamless communication across time zones and geographies to ensure alignment on resource needs and business priorities.
- Conflict Resolution & Staffing: Addressed staffing conflicts by reassigning resources, resolving engagement issues, and ensuring efficient utilization through the strategic allocation of personnel to client projects.
- Bench Management & Reporting: Maintained strict bench management practices, providing real-time reporting on resource availability, low utilization, and forecasted needs, and working closely with the team to redeploy resources as needed.
- Reporting Tools (Tableau & QlikView): Extracted and analyzed data on resource availability, low utilization, and other key metrics using Tableau and QlikView to inform resource allocation strategies and improve overall practice performance.
- Client Service Hours Forecasting: Managed the projection and forecasting of client service hours, ensuring billing timelines were met and resource utilization was optimized.
- Exit & Transfer Management: Worked with OGC to manage exit cases for resources exceeding bench time and reviewed and approved transfer and resignation requests from associates.
- Risk Mitigation: Collaborated with leadership to ensure resource-related risks were minimized, including legal and compliance risks, through close coordination with OGC and adherence to internal guidelines.
- Data-Driven Insights: Provided actionable insights through regular assessments, audits, and data analysis of key process metrics, driving performance improvements and operational efficiency.
- Cross-Functional Collaboration: Partnered with HR, Talent Acquisition, and business teams to ensure the right balance of new hires, internal rotations, and contractor engagements to meet project demands while maintaining a low bench rate.
Tata Consultancy Services | BFSI Vertical
Resource Management Lead
2018.07 - 2022.06 (3 years & 11 months)
Job overview
- Contract Hiring & Resource Fulfillment: Strategically planned and executed contract hire drives to meet resource demands, ensuring project requirements were met with a blend of experienced hires and fresh talent.
- Resource Pool Management: Created and managed a fluid resource pool for future releases, optimizing internal rotations and minimizing downtime between project assignments.
- Vendor Management: Collaborated with external vendors to source relevant profiles for specialized project needs, maintaining a steady pipeline of talent for upcoming projects.
- Workforce Planning & Deployment: Led workforce planning, internal rotation, and resource deployment using an optimal staffing mix, balancing full-time hires, contractors, and internal movements to meet business demands.
- Project Growth Analysis: Conducted monthly and quarterly analyses of net headcount growth, aligning actual project progress with projections to ensure accurate forecasting and resource allocation.
- Unbilled Resource Optimization: Monitored unit loading factors to identify unbilled resources not currently on the bench and redeployed them to billable roles, reducing bench costs and improving resource utilization.
- Utilization Improvement: Drove higher utilization rates by effectively managing resource deployment, reducing bench strength, and optimizing workforce productivity to enhance overall business performance.
- Cross-Training & Skill Development: Facilitated cross-training initiatives, up-skilling associates in niche technologies and skills to enhance resource flexibility and align with evolving project needs.
- Leakage Analysis: Conducted in-depth leakage analysis by comparing hours charged to chargeable and non-chargeable codes, and published workforce plans based on actual client billing, aligning staffing strategies with financial data to minimize revenue leakage and hygienic staffing process implementation across BFSI Practice.
Education
Asansol Engineering College (AEC) , Asansol, India
B.Tech from Computer Science
2001.04
Skills
Resource Management & Workforce Planning
undefinedLanguages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Certification
PwC Badge: Digital Acumen
Timeline
PwC Badge: Digital Acumen
2024-09
PwC Badge: Machine Learning & AI
2024-09
Senior Associate - Resource Management
PwC Service Delivery Center | US Consulting
2023.10 - 2024.10 (1 year)
Senior Analyst - Resource Management
Deloitte USI | Risk & Financial Advisory
2022.06 - 2023.10 (1 year & 4 months)
Resource Management Lead
Tata Consultancy Services | BFSI Vertical
2018.07 - 2022.06 (3 years & 11 months)
Asansol Engineering College (AEC)
B.Tech from Computer Science
2001.04
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