Suvankar Banerjee
Mumbai
Summary
Adept individual with more than 14+ years working as Manager for INR 100 Cr+ revenue-generating business.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Customer Success Manager
Reliance Jio Infocomm
Mumbai, India
07.2022 - Current
- Closely working with CXO's of Companies and better customer experience starting from onboarding through continuous service improvement process
- Handling an enterprise customer's portfolio of yearly INR 80+ Cr including Top ISP and IT / ITes companies PAN India
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Deputy Manager - Sales & Customer Service
Pacifica Companies
Ahmedabad , Gujarat
04.2018 - 06.2022
- Handled HNI Client Base of property Values ( 70 Lakh to 1.5 Cr )
- As a Team Leader , managed a team size of 12 executives ( sales and customer service Dept. ) for two projects valued of INR 800 Cr +
- Responsible for timely raise of demand letter as per work schedule coordinating with project team
- Handled Loyalty Program for Existing Customers for upselling and new Lead generation
- Responsible for New Bank tie ups and collection of demand through Bank Disbursement in timely manner
- work as an escalation points for customer for Dispute resolution and settlements
- reimburse of Pre- EMI values to customers M-o-M basis under subvention scheme of 400 + customers
- Responsible for customer support from onboarding to Handover of apartment
- MoM achieve collection target
- Successfully completed registration of 1100 + Flat and Handed over post sign off from customers with checklist
- Handled IPC and other channel partners as New Business Development and process Invoice of commission for CP's
- Led a high-performing team, formulated sales strategies, and ensured exceptional customer satisfaction
- Successfully coordinated multiple projects, fostering client relationships and contributing to increased sales and project success
- Achieved top-seller status with consistent high-performance in both sales and customer service metrics.
- Provided administrative support to agents, enabling them to focus on sales and customer service.
- Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
- Collaborated with sales and customer service teams to resolve disputes and discrepancies in a timely manner.
Executive - Marketing
Unique Infraspace Pvt. Ltd
Ahmedabad, Gujarat
10.2017 - 03.2018
- Prepare Welcome letter, Allotment letter , Demand letter Agreement for Sale and Registraion Deed for customers
- Responsible for collection of payment from customer as per agreed terms
- Hand-over of flats post inspection
- Bank Tie-ups and Bank Disbursement
- coordinate with internal dept. for smooth processing of document
- As a successful Real Estate Sales Executive specializing in channel sales, responsibilities included identifying and nurturing key channel partnerships, driving sales through effective collaboration, and achieving revenue targets
- Executed strategic initiatives, negotiated agreements, and maintained strong relationships to ensure consistent growth and success in the real estate market
- Collaborated with sales teams to create effective promotional materials that increased conversion rates.
Sr. Executive - Sales & Marketing
Pioneer Property Management Pvt. Ltd
Kolkata, India
05.2014 - 08.2017
- A Seasoned professional Real Estate Sales Executive, responsibilities included prospecting clients, conducting property viewings, negotiating deals, and ensuring seamless transactions
- Achieved sales targets through effective communication, market analysis, and client relationship building
- Maintained a high level of customer satisfaction and contributed to the overall success of the sales team
ASM
Vibgyor Allied Infrastructure Ltd.
Kolkata, West Bengal
04.2013 - 04.2014
- As a successful Real Estate Executive focused on business development, responsibilities included identifying and cultivating new business opportunities, fostering strategic partnerships, and driving revenue growth
- Executed effective sales and marketing strategies, negotiated deals, and maintained client relationships, contributing to the overall success and expansion of the business
Sales Executive
Century 21 Realty
Kolkata, West Bengal
02.2012 - 03.2013
- As a Real Estate sales Executive, responsibilities encompassed property prospecting, client engagement, negotiation, and transaction facilitation
- Implemented effective sales and marketing strategies, conducted market research, and maintained client relationships
- Contributed to the growth and success of the real estate business through dedication to client satisfaction and achieving sales targets
Student Relation Officer
Brainware Companies
Kolkata, West Bengal
02.2008 - 04.2009
- As a Student Relations Officer in the education industry, responsibilities include fostering positive relationships with students, addressing inquiries, and providing guidance on academic programs
- Facilitating communication between students and faculty, resolving issues, and organizing events to enhance the student experience, ensuring a supportive and enriching learning environment
- Improved department efficiency by streamlining and implementing policies and processes.
Education
MBA - Sales And Marketing
West Bengal University of Technology
2011
Bachelor of Commerce - Accountancy
University of Calcutta
2007
12th Standard - Commerce
WBCHSE
2004
10th Standard -
WBCSSE
2002
Skills
- Customer service
- Home Loan process and Bank Disbursement
- Inter-department collaboration
- Knowledge of RERA and compliance
- Customer Experience
- Negotiation and conflict resolution
- Retention and Resolution
- Team leadership
- Profit and Loss Management
- Cross-functional coordination
- Handover of Apartment
- Facility Management
- Incident Management
- Budgeting
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Gujarati
Intermediate (B1)
Timeline
Customer Success Manager
Reliance Jio Infocomm
07.2022 - Current
Deputy Manager - Sales & Customer Service
Pacifica Companies
04.2018 - 06.2022
Executive - Marketing
Unique Infraspace Pvt. Ltd
10.2017 - 03.2018
Sr. Executive - Sales & Marketing
Pioneer Property Management Pvt. Ltd
05.2014 - 08.2017
ASM
Vibgyor Allied Infrastructure Ltd.
04.2013 - 04.2014
Sales Executive
Century 21 Realty
02.2012 - 03.2013
Student Relation Officer
Brainware Companies
02.2008 - 04.2009
Bachelor of Commerce - Accountancy
University of Calcutta
12th Standard - Commerce
WBCHSE
10th Standard -
WBCSSE
MBA - Sales And Marketing
West Bengal University of Technology