Suvankar Banerjee
Mumbai
Summary
Adept individual with more than 14+ years working as Manager for INR 100 Cr+ revenue-generating business.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Customer Success Manager
Reliance Jio Infocomm
07.2022 - Current
- Closely working with CXO's of Companies and better customer experience starting from onboarding through continuous service improvement process
- Handling an enterprise customer's portfolio of yearly INR 80+ Cr including Top ISP and IT / ITes companies PAN India
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Deputy Manager - Sales & Customer Service
Pacifica Companies
04.2018 - 06.2022
- Handled HNI Client Base of property Values ( 70 Lakh to 1.5 Cr )
- As a Team Leader , managed a team size of 12 executives ( sales and customer service Dept. ) for two projects valued of INR 800 Cr +
- Responsible for timely raise of demand letter as per work schedule coordinating with project team
- Handled Loyalty Program for Existing Customers for upselling and new Lead generation
- Responsible for New Bank tie ups and collection of demand through Bank Disbursement in timely manner
- work as an escalation points for customer for Dispute resolution and settlements
- reimburse of Pre- EMI values to customers M-o-M basis under subvention scheme of 400 + customers
- Responsible for customer support from onboarding to Handover of apartment
- MoM achieve collection target
- Successfully completed registration of 1100 + Flat and Handed over post sign off from customers with checklist
- Handled IPC and other channel partners as New Business Development and process Invoice of commission for CP's
- Led a high-performing team, formulated sales strategies, and ensured exceptional customer satisfaction
- Successfully coordinated multiple projects, fostering client relationships and contributing to increased sales and project success
- Achieved top-seller status with consistent high-performance in both sales and customer service metrics.
- Provided administrative support to agents, enabling them to focus on sales and customer service.
- Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
- Collaborated with sales and customer service teams to resolve disputes and discrepancies in a timely manner.
Executive - Marketing
Unique Infraspace Pvt. Ltd
10.2017 - 03.2018
- Prepare Welcome letter, Allotment letter , Demand letter Agreement for Sale and Registraion Deed for customers
- Responsible for collection of payment from customer as per agreed terms
- Hand-over of flats post inspection
- Bank Tie-ups and Bank Disbursement
- coordinate with internal dept. for smooth processing of document
- As a successful Real Estate Sales Executive specializing in channel sales, responsibilities included identifying and nurturing key channel partnerships, driving sales through effective collaboration, and achieving revenue targets
- Executed strategic initiatives, negotiated agreements, and maintained strong relationships to ensure consistent growth and success in the real estate market
- Collaborated with sales teams to create effective promotional materials that increased conversion rates.
Sr. Executive - Sales & Marketing
Pioneer Property Management Pvt. Ltd
05.2014 - 08.2017
- A Seasoned professional Real Estate Sales Executive, responsibilities included prospecting clients, conducting property viewings, negotiating deals, and ensuring seamless transactions
- Achieved sales targets through effective communication, market analysis, and client relationship building
- Maintained a high level of customer satisfaction and contributed to the overall success of the sales team
ASM
Vibgyor Allied Infrastructure Ltd.
04.2013 - 04.2014
- As a successful Real Estate Executive focused on business development, responsibilities included identifying and cultivating new business opportunities, fostering strategic partnerships, and driving revenue growth
- Executed effective sales and marketing strategies, negotiated deals, and maintained client relationships, contributing to the overall success and expansion of the business
Sales Executive
Century 21 Realty
02.2012 - 03.2013
- As a Real Estate sales Executive, responsibilities encompassed property prospecting, client engagement, negotiation, and transaction facilitation
- Implemented effective sales and marketing strategies, conducted market research, and maintained client relationships
- Contributed to the growth and success of the real estate business through dedication to client satisfaction and achieving sales targets
Student Relation Officer
Brainware Companies
02.2008 - 04.2009
- As a Student Relations Officer in the education industry, responsibilities include fostering positive relationships with students, addressing inquiries, and providing guidance on academic programs
- Facilitating communication between students and faculty, resolving issues, and organizing events to enhance the student experience, ensuring a supportive and enriching learning environment
- Improved department efficiency by streamlining and implementing policies and processes.
Education
MBA - Sales And Marketing
West Bengal University of Technology
2011
Bachelor of Commerce - Accountancy
University of Calcutta
2007
12th Standard - Commerce
WBCHSE
2004
10th Standard -
WBCSSE
2002
Skills
- Customer service
- Home Loan process and Bank Disbursement
- Inter-department collaboration
- Knowledge of RERA and compliance
- Customer Experience
- Negotiation and conflict resolution
- Retention and Resolution
- Team leadership
- Profit and Loss Management
- Cross-functional coordination
- Handover of Apartment
- Facility Management
- Incident Management
- Budgeting
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Gujarati
Intermediate (B1)
Timeline
Customer Success Manager
Reliance Jio Infocomm
07.2022 - Current
Deputy Manager - Sales & Customer Service
Pacifica Companies
04.2018 - 06.2022
Executive - Marketing
Unique Infraspace Pvt. Ltd
10.2017 - 03.2018
Sr. Executive - Sales & Marketing
Pioneer Property Management Pvt. Ltd
05.2014 - 08.2017
ASM
Vibgyor Allied Infrastructure Ltd.
04.2013 - 04.2014
Sales Executive
Century 21 Realty
02.2012 - 03.2013
Student Relation Officer
Brainware Companies
02.2008 - 04.2009
Bachelor of Commerce - Accountancy
University of Calcutta
12th Standard - Commerce
WBCHSE
10th Standard -
WBCSSE
MBA - Sales And Marketing
West Bengal University of Technology
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