SUVANKAR BHATTACHARJEE

• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Built relationships with customers and community to promote long term business growth.
• Achieved or exceeded company-defined sales quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Presented professional image consistent with company's brand values.
• Maintained current knowledge of evolving changes in marketplace.

• Developed technical and mechanical proficiency to assist customers and field staff with service issues.
• Processed orders, service requests and applied information to customers.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Employed consultative techniques, using probing questions to overcome objections and close sales.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.

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