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Operational leader with expertise in business administration and communication across diverse service lines. Proven track record in managing stakeholder relationships, accounts, and facilities while maintaining budgetary discipline. Skilled in identifying opportunities for improvement and growth, driving efficiency and effectiveness. High-energy self-starter committed to achieving organizational goals.


  A confident, result oriented, customer focused and organized professional with 19 years experience in Telecom Industry.
  Forward-thinking and positive attitude IT Leader equipped to handle large-scale Transformation, Delivery planning and successful execution
  Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Enthusiastic, reliable, dedicated to providing excellent customer service with a smile.
  Trains, mentors and motivates team for maximum performance and output, having in depth experience of delivering multiple strategic green field and Cloud/DevOps transformation projects for leading UK Telecom customers with Onsite-Offshore model


 Adept at managing budgets and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines, company policy and donor regulations. Detail oriented and enthusiastic about handling multiple projects while providing accuracy, analysis and decision making reports and valuable advise. Excellent time management and interpersonal skills. Decisive and persuasive communicator with problem-solving skills and planning abilities. 

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Suvankar Biswas

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Health Partner Programme

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Higher Secondary -

Madhyamik -

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Health Partner Programme

Bachelor of Science -

Higher Secondary -

Madhyamik -

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