Suvansh Rana
Ghaziabad
Summary
Driven Customer Service Supervisor offers 3.8 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
5
5
years of professional experience
Work History
Customer Service Associate (H&B)
Amazon Development India
Noida
02.2020 - 04.2023
- Currently working as Customer Service Associate – India Region for H&B in the Amazon Development India.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Retail Customer Service Associate
Amazon India
Noida
08.2019 - 02.2020
- Prepared reports summarizing activities conducted during supervision period.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Trainee
Bharat Heavy Electricals Ltd
Haridwar
06.2018 - 07.2018
- I was on Vocational Training for 45 days starting from 12.06.2018 to 27.07.2018
- My training area was Manufacturing process of Stator Winding Bar in one of the top Govt
- Analyzed production data and identified areas of improvement in terms of cost, efficiency, safety, and quality.
- Generated daily, weekly, monthly performance metrics reports based on data collected from production line equipment.
Education
B.Tech- Electrical and Electronics - Electrical, Electronics Engineering Technologies
ABES Engineering College
Ghaziabad01-2019
C.B.S.E - 64.2%
J.V. Public School (12th)
Muzaffarnagar01.2014
C.B.S.E -
Delhi Public School (10th)
01.2004
Skills
- Sales expertise
- Quality Assurance Controls
- Call controlling
- Communicating with clients
- Technical Support
- Customer Service
- Customer Relationship Management
- Quality Assurance
- Complaint resolution
- Effective customer communication
- Teamwork and Cooperation
- Inbound and Outbound Calling
- Team Collaboration
- MS Office proficiency
Accomplishments
Certificate of wining 1st prize on technical paper presented on “Emerging Issues and Challenges in Contemporary Digital Era”, 02/26/2016
Personal Information
Nationality: Indian
Extracurricular Activities
Attended 1 week workshop on Core Java conducted by CETPA Infotech Pvt. Ltd. In association with IIT (Delhi) in year 2017 Two days Workshop on Virtual Labs organized under the National Mission on Education through ICT (MHRD, Got. of India) in year 2017 Attended 1-week Youth Empowerment Seminar (YES+) by Sri Sri Ravi Shankar, The Art of Living in year 2015
Professional References
On Request
Hobbies and Interests
- Adventure Sports
- Music
- Cooking
- Internet Browsing
Projects
Fingerprint Based Security System with Real Time Data, October’18 – April ‘19, Arduino UNO, PLX-DAQ, This project is based on interfacing a fingerprint sensor with Arduino UNO controller and PLX-DAQ tool to display the record on Excel. With every right authentication, the data of user is stored in an excel sheet which helps to keep an eye on the movement of people entering in the room at what time with date. Automatic Bartending Machine, January ’18 – April ‘18, Arduino, The project is based on a device which will measure and track liquor being poured and associate it with a person, either a bartender or a bar patron. Buck Boost converter, June ’17 – November ‘17, MATLAB 2014, MATLAB is a multi-paradigm numerical computing environment. The buck–boost converter is a type of DC-to-DC converter that has an output voltage magnitude that is either greater than or less than the input voltage magnitude.
Languages
- English
- Hindi
Timeline
Customer Service Associate (H&B)
Amazon Development India
02.2020 - 04.2023
Retail Customer Service Associate
Amazon India
08.2019 - 02.2020
Trainee
Bharat Heavy Electricals Ltd
06.2018 - 07.2018
B.Tech- Electrical and Electronics - Electrical, Electronics Engineering Technologies
ABES Engineering College
C.B.S.E - 64.2%
J.V. Public School (12th)
C.B.S.E -
Delhi Public School (10th)
Similar Profiles
Athang SuryavanshiAthang Suryavanshi
Customer Service Associate at Amazon Development IndiaCustomer Service Associate at Amazon Development India
Pawan RawadePawan Rawade
Customer Service Representative at Amazon Development India Pvt LtdCustomer Service Representative at Amazon Development India Pvt Ltd
HARSHITH GEORGE THIPARALAHARSHITH GEORGE THIPARALA
ML Data Engineer at Amazon GOML Data Engineer at Amazon GO
Saksham ChauhanSaksham Chauhan
Consultant at - HealthifyMeConsultant at - HealthifyMe
Suhani SinghSuhani Singh
Custom Engineering Senior Analyst at AccentureCustom Engineering Senior Analyst at Accenture