SUVAPRIYA MAITY
Hyderabad
Summary
Senior Process Executive with extensive experience in customer support and technical troubleshooting at Cognizant, based in Hyderabad. Proven track record in enhancing client business profiles and ensuring smooth customer experiences through chat, call, and email support. Previously served as a Customer Support Associate at Teleperformance in Kolkata, excelling in managing refunds, collaborating with technical teams, and resolving customer issues. Core competencies include SQL, conflict resolution, time management, and excellent communication skills. Adept at working independently or as part of a team while maintaining strict adherence to data privacy and compliance standards.
Overview
3
3
years of professional experience
Work History
Senior process executive
Cognizant
10.2023 - Current
- Development of an efficient semi technical customer support experience by chat, call and email.
- Furthermore, to enhance client's business profiles by troubleshooting to make sure they have a smooth experience.
- The project involves troubleshooting and working with Ads and handling customers while maintaining strict adherence to data privacy and compliance standards.
Customer support associate
Teleperformance
02.2022 - 10.2023
- Ensured customers have a positive experience and are satisfied with a company's products or services.
- Managing and processing refunds with proper and precise investigation.
- Collaborating with team: Working with technical support, sales and product development to resolve customer issues.
Education
Bachelor's degree - Economics
Vivekananda College
01.2020
Higher Secondary -
K.V.S IIM Joka
01.2016
Secondary -
K.V.S IIM Joka
01.2014
Skills
- Microsoft Office Suite
- Financial accounting System
- SQL
- Conflict Resolution
- Handling and coping up pressure
- Reliable and Dependable
- Calm headed and positive attitude
- Excellent in communication skills
- Can work independently or as a part of team
- Flexible
Languages
English
Hindi
Bengali
Nepali
Extracurricular activities
- First Place in Painting, 4th year from Bangiya Sangeet Parishad (Affiliated to Rabindra Bharati University), 2011-12
- First Place in Painting, 5th year from Bangiya Sangeet Parishad (Affiliated to Rabindra Bharati University), 2013-14
- Secured 3rd place in Science Exhibition, 2009
Hobbies and Interests
- Meeting and interacting with new people
- Watching web series and movies (mostly thriller and sitcom)
- Working out to stay fit and active
- Sketching and Photography
- Start travelling and exploring new places
Personal Information
- Category: General
- Date of Birth: 01/09/98
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
Senior process executive
Cognizant
10.2023 - Current
Customer support associate
Teleperformance
02.2022 - 10.2023
Higher Secondary -
K.V.S IIM Joka
Secondary -
K.V.S IIM Joka
Bachelor's degree - Economics
Vivekananda College
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