Suvarchala Ghanta

I have 6.4 years of hands-on experience in supporting the Administration of IT services on Microsoft Exchange Online and O365 administration with a proficient approach for individual growth, which leads to organizational targeted benefits. Prior, I graduated with a Bachelor of Technology degree in Mechanical Engineering from Gudlavalleru Engineering College affiliated to JNTUK. Through college courses and project work I have been able to enhance my problem solving, communication and professional skills and use them in real world experiences. I have a positive attitude, can enjoy a challenging environment, and have good public speaking skills. I have a go-getter mind set and take the initiative to make things happen. I will be a great asset to any company when it comes to achieving goals and completing projects.

Robert Bosch Engineering and Business Solutions, Exchange Administrator, Worked for an insurance company project named Allianz Poland.

Worked for 6 projects like Dell technologies,united health group, Schneider electric customers.

Experience on Azure Active Directory, Conditional Access Policies, IAM. Worked on O365 technologies like Exchange, License management and Outlook issues. Microsoft Exchange in a hybrid environment. Microsoft Corporation, Supporting for migration of file share, exchange, box, dropbox, Gmail to cloud., Dynamics 365, Fasttrack portal, Rave portal, Power BI, Migration operations portal, Omnichannel, Working on migration support for this project includes raising a RFA, onboarding process, handling operational cases, Working on interactive commands by using RDG, Expertise in L2 level support, Interacting with global customers, Handling Power BI reports, Good knowledge in migration.

Project 2:

United Spirits Limited, IT Support, Exchange Administrator.

project 3:

Diageo is a global leader in beverage alcohol with an outstanding collection of brands across spirits and wine categories. These brands include Johnnie Walker, Crown Royal, Buchanan’s and Windsor whiskies, Smirnoff. Diageo is a global company, and products are sold in more than 180 countries around the world. The management team continues to invest in building brands and routes to consumers, to deliver long-term profitable growth., Working on MFA, Working on License provisioning to users, Working on legal hold processing, Exporting Mailboxes to PST, Handling delegation, Extending mailbox quotas and enabling E-mail forwarding, Creating SMTP alias addresses and Shared/Room mailboxes and their permissions, Troubleshooting Free/Busy (Calendar issues), End user Outlook issues handling, Troubleshooting Mail routing issues, Well versed with tools like Remedy 7.1 and HP Service Manager.

Project 4:

Arla Foods  is an international cooperative based in Viby, Denmark, and the largest producer of dairy products in Scandinavia. Arla Foods was formed as the result of a merger between the Swedish dairy cooperative Arla and the Danish dairy company MD Foods. Arla Foods is the fourth largest dairy company in the world with respect to milk volume, and seventh with respect to turnover.

• Providing L2 Support for Exchange Online
• Outlook troubleshooting
• Good experience in PowerShell
• End user Outlook issues handling
• Good knowledge of centralized and decentralized mail flow
• Managing Exchange Online & Exchange 2016 Environment
• Hands-on experience in Active Directory
• Hands-on experience in Azure AD Connector, AD Synchronization, ADFS
• Good experience in MFA, SSPR, Single Sign-On, Conditional Access Policies
• Resolving technical issues for Microsoft Exchange Online for Outlook issues
• Managing O365 mailboxes, email filtering and mail flow troubleshooting
• O365 service health monitoring, delegation
• Troubleshooting & Administration of Mail Routing / Mail Flow
• Message tracing and troubleshooting to resolve mail delivery issues
• Configuring Transport rules