Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Suvarna Rajput

Pune

Summary

Customer Service Executive adept at problem-solving and fostering strong client relationships. Proven track record of building rapport with clients and delivering exceptional service. Seeking a position that values dedication and integrity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Executive

tech mahindra
Pune
07.2022 - 08.2024
  • Provided prompt and courteous service to customers via phone, email, and chat (adani electricity ).
  • working on video call customer enquiries process and attending inbound and outbound call queries
  • maintaining customer data records on CRM or SAP
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Collaborated with other departments to ensure customer satisfaction.
  • Identified opportunities for process improvement within the customer service department.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.

Customer Care Executive

qconnect business solution ltd
Pune
10.2021 - 06.2022
  • Handling inbound calls and updating customer inquiries in the CRM, as well as verifying customer data (Adhara card process).
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Handled customer complaints swiftly and delivered effective resolutions.
  • Maintained high satisfaction score by consistently resolving first-call issues.

Telesales Executive

southern finserve pvt ltd
Pune
03.2020 - 05.2021
  • information about KYC process ( standard chartered bank )
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Provided detailed product information and educated customers on features, advantages, and benefits of products or services.

Education

Bachelor of Commerce - Accounting And Finance

Vinoba Bhave University
Bokaro
05-2015

High School Diploma -

Womens College
Bokaro
04-2012

High School Diploma -

Hindu Dyanpeet Convent
Nagpur
01-2010

Skills

  • Timely Issue Escalation
  • Account Management
  • Customer Needs Assessment
  • Customer Relationship Management
  • Relationship Building
  • Call center experience
  • Live chat support
  • Escalation control
  • Call Control
  • Online chat and email
  • Customer queries
  • Complaint Handling
  • Email management
  • Team Collaboration

Accomplishments

  • received BRAVO award for vcc process in tech mahindra

Certification

  • certifications in microsoft ,tally 9 ,erp

Timeline

Customer Service Executive

tech mahindra
07.2022 - 08.2024

Customer Care Executive

qconnect business solution ltd
10.2021 - 06.2022

Telesales Executive

southern finserve pvt ltd
03.2020 - 05.2021

Bachelor of Commerce - Accounting And Finance

Vinoba Bhave University

High School Diploma -

Womens College

High School Diploma -

Hindu Dyanpeet Convent

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Suvarna Rajput