Suvarnakumari KR
Manager Business Analyst
Trivandrum
Summary
Driven Business Analyst Manager with a proven track record at Ospyn Technologies Ltd, enhancing product effectiveness and customer satisfaction through expert use of data analytics and Agile methodologies. Experienced in managing and prioritizing product backlogs to ensure alignment with business goals and stakeholder requirements. Well-versed in the BFSI sector with in-depth knowledge of banking, financial services and insurance operations and process. I excel in transforming market needs into high-value solutions, achieving over 30% user base growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst Manager
Ospyn Technologies Ltd
Trivandrum
09.2021 - Current
- Prioritized backlog items according to market needs and customer value.
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
- Oversaw product lifecycle from conception to launch, including beta testing and post-launch analysis.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Outlined new feature plans and specifications.
- Developed and maintained relationships with key customers to gather feedback and foster loyalty.
- Utilized data analytics tools to track product performance and identify opportunities for optimization.
- Coordinated with marketing and sales teams to develop go-to-market strategies and support product launches.
- Actively participated in agile ceremonies such as sprint planning, grooming sessions, retrospectives.
- Conducted research into competitive products to identify areas of improvement or new opportunities.
- Advocated for developing critical features in beginning steps to identify and resolve technical issues.
- Created user stories for each feature based on customer feedback and requirements.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Monitored competitive landscape to inform product positioning and differentiation.
- Monitored work progress for quality, speed and successful integration, implementation and enhancement.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Championed Agile and Scrum methodologies to promote a culture of rapid iteration and feedback.
- Collaborated with design team to come up with product look.
- Provided guidance on technical challenges encountered during development cycles.
- Developed product roadmap and managed the lifecycle of products from conception to launch.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Collaborated with stakeholders, development teams, and business users to define product features.
- Coordinated with stakeholders to define project scope and objectives.
- Negotiated with stakeholders to reach consensus on product features and priorities.
- Conducted market research to identify user needs and incorporate feedback into product development.
- Ensured product compliance with regulatory standards and industry best practices.
- Managed pre-production and production product deployments.
OPERATION HEAD
AXIS BANK
Bangalore
12.2017 - 08.2021
- Handling Corporate Salary relationship for the Large Corporate Clients
- Ensuring high levels of compliance in regulatory framework such as KYC and AML guidelines
- Ensuring branch business parameters are met
- Processing cases received from Financial Crime Monitoring Department
- Handling Transaction Monitoring alerts, EDD alerts and IBA SQ alerts
- Handling closure of concurrent, internal and statutory audit reports
- Playing the role of supervisor in checking current and savings account opening forms and authorizing it towards further processing
- Well experienced in Banking software - FINACLE, WORLDCHECK, CRM
- Analyzed business requirements and identified potential solutions.
- Assisted users in defining their reporting needs by creating mock-ups of proposed reports and dashboards using BI tools such as Tableau or PowerBI.
- Assessed data processing proposals and requirements to determine project feasibility.
- Participated in system design reviews, user acceptance testing and other quality assurance activities.
- Managed vendor relationships throughout the course of a project lifecycle from initiation through closeout.
- Identified system integration points between various internal applications used across different departments.
- Developed test scenarios based on functional requirements documents.
- Provided guidance on best practices related to business analysis techniques such as process mapping, gap analysis and root cause analysis.
- Actively participated in change management initiatives involving multiple stakeholders from various parts of the organization.
- Analyzed workflows and established priorities for daily operations.
- Developed process maps, data flow diagrams and use cases to document functional specifications.
- Monitored system performance metrics post-implementation to identify areas for improvement.
- Researched industry trends related to technology products and solutions that could be leveraged within the organization.
- Worked with cross-functional teams to achieve goals.
DEPUTY MANAGER
AXIS BANK
05.2017 - 12.2017
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to team members to help them achieve goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Prepared monthly progress reports detailing achievements against set targets.
- Recruited and trained new employees to meet job requirements.
- Completed day-to-day duties accurately and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Requested financial documents from customers.
- Prepared periodic reports summarizing the results of ongoing KYC reviews.
- Advised senior management regarding improvements that can be made in existing processes related to KYC and AML compliance.
ASSISTANT MANAGER
AXIS BANK
12.2013 - 04.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Tracked customer interactions using CRM software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed processes and procedures for improved AML and KYC compliance operations.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Education
PGDBS - BANKING SERVICES
MANIPAL UNIVERSITY
BANGALORE01.2013
B-TECH - COMPUTER SCIENCE
MAHATMA GANDHI UNIVERSITY COLLEGE OF ENGINEERING
01.2012
PLUS TWO -
BOARD OF PUBLIC EXAMINATIONS
KERALA01.2008
SSLC -
BOARD OF PUBLIC EXAMINATIONS
KERALA01.2006
Skills
- FINACLE
- WORLDCHECK
- CRM
- Account Opening
- AML
- C
- C
- Java
- Regulatory Compliance Audits
- Internal Branch Audits
- Requirements gathering
- Data visualization tools
- Stakeholder management
- User acceptance testing
- Business process improvement
- Business intelligence tools
- Critical thinking
- Software development lifecycle
- SQL proficiency
- Professionalism
- Teamwork
- Adaptability
- User experience design
- Multitasking capacity
- Agile methodology
- Interpersonal skills
- Agile work processes
- Analytical thinking
- Project planning
- Programming languages
- Problem-solving abilities
- Financial product analysis
- BSA compliance
- Loan processing
- Loan origination
- Client onboarding
- Branch operations
- Bank services
- Customer relationship management
- Due diligence
- Enhanced due diligence
- Customer identification
- Know your customer
- Banking regulations
Certification
- Certified Scrum Product Owner
- Certified Business Analysis Professional (CBAP)
- NISM Mutual Funds
- NISM DEMAT
- IRDA
Languages
- English
- Malayalam
- Hindi
Personal Information
- Husband's Name: Atul Nair
- Date of Birth: 05/28/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Business Analyst Manager
Ospyn Technologies Ltd
09.2021 - Current
OPERATION HEAD
AXIS BANK
12.2017 - 08.2021
DEPUTY MANAGER
AXIS BANK
05.2017 - 12.2017
ASSISTANT MANAGER
AXIS BANK
12.2013 - 04.2017
PGDBS - BANKING SERVICES
MANIPAL UNIVERSITY
B-TECH - COMPUTER SCIENCE
MAHATMA GANDHI UNIVERSITY COLLEGE OF ENGINEERING
PLUS TWO -
BOARD OF PUBLIC EXAMINATIONS
SSLC -
BOARD OF PUBLIC EXAMINATIONS
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