SUVEDHA V
TRICHY
Summary
An organized and motivated individual seeking employment in a dynamic organization. Strong interpersonal skills enhanced by taking part in multiple social and professional activities to develop confidence and communication abilities. Understanding of general employability skills and the importance of working as part of a team , learning from others and developing as a professional. Experienced professional looking for employment in a position that requires a dedicated, young and enthusiastic employee. Seasoned Business Development Manager with a proven track record in fostering business relationships and strategic partnerships. Experienced in identifying opportunities for growth, as well as implementing market strategies and negotiating contracts. Equipped with strong leadership skills, adept at managing cross-functional teams to drive revenue growth. Notable success in enhancing customer relationships while delivering positive results in previous roles.
Overview
5
5
years of professional experience
Work History
Customer Relationship Manager
Sakthi event planners
Chennai
11.2024 - Current
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Facilitated knowledge sharing sessions to keep the team updated on best practices in customer relationship management.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of customer interactions and transactions for future reference.
Business Development Manager
E4Entertainment
Chennai
11.2022 - 11.2024
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Organized meetings between senior management and prospective customers.
- Researched target markets to understand the needs of current and potential customers.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Collaborated with internal teams for successful execution of projects.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Collaborated with marketing team members to design promotional materials.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Coordinated and planned events, including scheduling, budgeting, logistics, and vendor management.
- Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners.
- Researched venues and vendors to find the best options for clients within budget.
Assistant Manager - Sales
White Market Consultants
01.2022 - 10.2022
- Customer Service: Responded to incoming calls
- Screened telemarketing and direct sales calls with customer from given set of enquiry calls
- Customer Assistance: Understanding the specifics needs and requirements of the customer and providing them with information and knowledge about the multiple and appropriate product available in the market that meets, sometimes exceeds their expectations to the fullest
- Records Processing: Entered customer information into internal records management system
- Updated existing customer records while creating new data files as directed
- Team Management: Trained new employees, supported team members in achieving their individual target to ultimately achieving the teams target to complete the tasks given by the superiors and achieve the company target
- Administration: Types general communication and letters to customers and businesses are directed
- Ensure accurate development of communication by providing correspondence to supervisor for approval
Admin / Assistant Sales Manager
Robochef
11.2021 - 12.2021
- Team - Started up a fresh department from scratch for Marketing and Sales for the company, Introduced a working culture and system to the department
- Advertising - Promoted and introduced the product to targeted customer base, Contacted Social media bloggers and advertised through multiple social media platforms, gave introduction through telecommunication
- Product Sales - Product presentation and PPT presentation of the product to the visiting customers, Zoom call demonstration to out-station and international customers
Support Staff - Sales
White Market Consultants
08.2020 - 10.2021
- Customer Service: Responded to incoming calls
- Screened telemarketing and direct sales calls while transferring customer enquiries to appropriate department
- Administration: Typed general communication and letters to customers and businesses as directed
- Ensured accurate development of communication by providing correspondence to supervisor for approval
- Records Processing: Entered customer information into internal records management system
- Updated existing customer records while creating new data files as directed
Education
Bachelor of Arts - Accounting And Finance
Gurunanak College of Arts And Science
Chennai , India04-2020
Skills
- Service Excellence
- Strategic Cash Flow Oversight
- Negotiation Expertise in Sales
- Streamlined Transaction Handling
- Collaborative Network Development
- Conflict Resolution
- Inventory Management
- Closing Procedures Management
- Product Curation
- Inventory Management
- Data Analysis
- Effective Multitasking
- Salesforce Management
- Sales Presentations
- Customer Engagement
- Product Demonstrations
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Customer Relationship Manager
Sakthi event planners
11.2024 - Current
Business Development Manager
E4Entertainment
11.2022 - 11.2024
Assistant Manager - Sales
White Market Consultants
01.2022 - 10.2022
Admin / Assistant Sales Manager
Robochef
11.2021 - 12.2021
Support Staff - Sales
White Market Consultants
08.2020 - 10.2021
Bachelor of Arts - Accounting And Finance
Gurunanak College of Arts And Science
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