Suvee Chandra
Summary
An experienced manager with extensive knowledge of complex CRMs and IT systems (Salesforce, Cvent, Azure DevOps, and more) and learning and training initiatives to support internal clients. I bring experience and competencies for value creation in client data management and process improvement within learning and development. I facilitate solutions efficiently and live flexibly with change management. I am used to working in multinational, multicultural environments and multidisciplinary teams. I am a strong team player, highly collaborative, and customer-focused. I am a persevering, versatile professional with great resilience and involvement in everything I do. I am highly motivated, analytical, open to learning, organised, empathetic, and a good communicator.
Overview
16
16
years of professional experience
Work History
Salesforce Lead (Growth Markets)
Accenture India
- Current
- Manage Accenture’s company-wide Salesforce.com application Manage mySales (MMS), used by Client Account Teams, Sales, Marketing and Accenture Acquisitions
- Provide support and training to Marketing + Communication (M+C) teams globally
- Provide regular KPIs to senior management
- I work closely with Market, Client Group/Industry and Accenture Services marketers to expand the impact of MMS through its data, insights and integrations
- Integrations are critical in expanding MMS's capabilities; Responsible for Manage all M+C MMS related training, collaborating closely with Change Management colleagues to ensure all new product features or changes to existing processes are reflected in training documentation
- Manage all M+C MMS Learning platforms including Learning boards, and Salesforce Trailfinders, creating all content and learning material
- Manage main User interface (Client Nomination form, which is used by Client Account teams to nominate their clients to events) and work on continuous product enhancements and problem-solving
- Main point of contact for Accenture Acquisitions and support all efforts in their client contact data migration from their previous CRM into Accenture’s Salesforce application
- Responsible for managing database releases, User Acceptance Testing, User Stories, and business sign-off on all Marketing Salesforce bugs and enhancements via Azure DevOps
- Work with legal and data and analytics in managing Accenture’s GDPR compliance process
- Manage all new joiners gaining access to Salesforce
- Create an onboarding plan and provide individual and team training sessions
- Liaised with developers to create or modify database customizations to match marketing’s business objectives
- Lead implementation of process automation by using best practices and strategic initiatives to increase productivity.
Business Analyst
Reliance Communications Ltd
Mumbai
05.2008 - 08.2010
- Handling, monitoring and enhancing the growth of voice product: IVS (International Voice Services- Pay Per Use), Centrex (Smart Office, Community Phones), Hundi (Prepaid Wireline product)
- Preparing & Analyzing Daily/Weekly/Monthly performance reports based on the usage of product for understanding the growth pattern
- Analyze business problems by preparing ROI tracker & doing Cost benefit analysis
- Customizing tariff commercial offers for Enterprise Customers- (IVS)
- Formulating short term strategic plan in coordination with Revenue Enhancement Managers for accomplishment of targeted revenue and ensuring implementation of the same
- Performing Circle performance Analysis for the product
- Analyzing & sharing the findings with relevant people across India on Usage Summary, Churn Customers, Revenue / ARPU, Pre & Post SO Analysis
- Daily monitoring and reviewing the performance parameters of Revenue Enhancement Managers in circles
- Analysis of Plan Vs Actual
- Suggesting corrective actions
- Growth in Revenue
- Managing the team of 67 Customer Relationship Executives for Revenue Enhancement of a product & driving REMs for achievement of their KRAs
- Coordinating consistently with various departments for ensuring the resolution of customer issues resulting in improved productivity.
Business Planning Analyst
Bharti Enterprises- Food & Beverages
09.2011
- Analyzing the strategic plans and preparing the AOP, management reporting/KPIs for the corporate office to help shape the company’s new strategy and initiatives
- Collect performance data from previous financial quarters to determine the patterns and trends in organization's operations and performances
- Perform data mining activities of gathering and compiling data to make a thorough analysis and to extract the relevant information
- Prepare data/ analysis for management relative to financial performance, productivity, forecast or other factors
- Routinely communicate business unit and management the consolidated financial and operational performance trends, historical and forecasted, using appropriate metrics
- Suggest trends, resulting implications, key actions, and strategic implications.
Education
Masters Of Business Administration -
Institute of Management Sciences, Lucknow University
01.2008
B.Com -
Lucknow University
01.2005
HSC -
City Montessori School
01.2002
SSC -
St. Joseph Cathedral School
01.2000
Skills
- Customer Relationship Management (CRM)
- Campaign Analytics and Reporting Management
- Training and Development
- Event Management
- Project Management
- Team Collaboration
- Stakeholder Engagement
- Adobe Analytics
- Client Analytics
- Application Training
- Data Visualization
- Client Needs Assessment
Personal Information
Date of Birth: 01/12/84
Languages
Hindi & English
Accomplishments
- Developed CRM training reaching 3,000 users since its inception and resulting in increased adoption and a skilled user base
- Analytics-Driven Decision Making: Utilized data analytics to influence marketing decisions for CRM Team.
- Awarded with the “Start of the Business” in FY15
Timeline
Business Planning Analyst
Bharti Enterprises- Food & Beverages
09.2011
Business Analyst
Reliance Communications Ltd
05.2008 - 08.2010
Salesforce Lead (Growth Markets)
Accenture India
- Current
Masters Of Business Administration -
Institute of Management Sciences, Lucknow University
B.Com -
Lucknow University
HSC -
City Montessori School
SSC -
St. Joseph Cathedral School