Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Languages
Generic

SUVEER PRATAP SINGH

BANKING AND FINANCE.
Deoria,UP

Summary

Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Branch Operation Manager

HDFC BANK Ltd.-INDIA
10.2023 - Current
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
  • Performed monthly compliance checks.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.

Customer Care Executive (TELLER)

HDFC BANK Ltd.-INDIA
06.2021 - 10.2023
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Education

MBA - MARKETING & SALES

AMITY UNIVERSITY
Lucknow, India
04.2001 -

B.Com Prog. - Commerce

Delhi University
04.2001 -

Skills

Team leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Branch Operation Manager

HDFC BANK Ltd.-INDIA
10.2023 - Current

Customer Care Executive (TELLER)

HDFC BANK Ltd.-INDIA
06.2021 - 10.2023

MBA - MARKETING & SALES

AMITY UNIVERSITY
04.2001 -

B.Com Prog. - Commerce

Delhi University
04.2001 -

Languages

English
Upper intermediate (B2)
Hindi
Advanced (C1)

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SUVEER PRATAP SINGHBANKING AND FINANCE.