SUVEGA V
Chennai
Summary
To use effectively my abilities and build on skills acquired, for progressing in career and for the development of the organization and self. Hardworking Team Coach with exceptional abilities in process improvement, customer service and management. Incredible people skills meet financial objectives. Talented at preparing annual budgets, tracking expenses and monitoring day-to-day operations.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Team Leader
Hexaware Technologies Ltd.
06.2023 - Current
- June 2021 - Nov 2022 - Worked as Senior Analyst- New client on-boarding
- Nov 2022 - Till date - Handling Existing Customer setup maintenance team as SME
- Roles & responsibilities - Increase or decrease of credit limit maintenance
- Agreement reviewing
- On boarding new clients to commercial cards platform
- Work Allocation Management
- Error Reporting to the management and providing feedback to the associates
- Conducting Team Huddle, Training Session and Process Updates
- Quality Monitoring on Daily Operations
- Monthly VPA discussions
- Managing deliverable like Capacity plan, forecasting and MBR decks
- Handling External and Internal audit related works.
Senior Information Processor - Banking Operations
Tata Consultancy services
8 2014 - 6 2021
- Creative and business-savvy banking professional with over seven years of progressive experience across a broad range of Banking support functions and diverse industry segments
- Proven ability to combine vision, creativity and strong business acumen with well-developed project management and leadership qualities
- Areas of expertise include: Team Building, Client Interaction, Transition Management, Corporate Communications Production & Review SLA, TAT monitoring, Escalation handling
- Excellent knowledge about Corporate Credit Card
- Roles & responsibilities - Analyse risk, set up contingency plans, identify trigger events and initiate corrective and preventive actions
- Identify high volume driven call type, analyse and derive at solution for reduction
- Coach and educate team members on operational policies and procedures
- Handling all types of Escalations
- Conducting Internal Training
- Training and guiding different teams to perform better
- I have been leading a team of four people where we were given the responsibility of providing customer support through e-mail to the top positioned employees of a corporate like CEO and DIRECTORS in which our team had successfully achieved the target of 100% satisfaction
- Executed and performed client services in Fraud management by processing & monitoring transactions, inquiry response/ research, account maintenance and analysing customer questions and problems through e-mail
- Issuing of corporate commercial cards
- Generating of card and pin issuance reports for Asia pacific countries corporate
- Providing confirmations of card issuance to customers
- Handling customer queries and complaints
- Maintaining the system of NESS (Name & entity screening system) for all customers
- Notifications to clients regarding their Near Credit Limit (NCL)
- Delinquency Payment Notification to clients
- Card renewal maintenance
- Card related Maintenance activity
- Auto debit for ageing delinquent customer
- Payment Posting
- Rebate & Refund
- MIS report prepare weekly and monthly basis
- Motivating Junior team member to build team effectively.
Education
BBA - General
JBAS(SIET) Women's College, Madras University
12th - Commerce
Adarsh Vidyalaya Matriculation HSS
10th -
Adarsh Vidyalaya Matriculation HSS
Skills
- Expertise in card processing systems
- Training exercises
- Recruitment
- Verbal and written communication
- Proactive safety mindset
- Team engagement
- Expertise in card processing systems
Accomplishments
- Star performer award received twice in 2017
- Received title of "Best Coordinator" award 2016
- Certification of completion - In Anti-Money Laundering & In cards fraud, BPS- Fraud Risk Management, BPS- Card Products and life cycle and Business Continuity Management Basics
- Customer champion award on July 2020
- Innovation champion award on Feb 2022
- Star performer award on June 2023
Personal Information
Timeline
Team Leader
Hexaware Technologies Ltd.
06.2023 - Current
12th - Commerce
Adarsh Vidyalaya Matriculation HSS
10th -
Adarsh Vidyalaya Matriculation HSS
Senior Information Processor - Banking Operations
Tata Consultancy services
8 2014 - 6 2021
BBA - General
JBAS(SIET) Women's College, Madras University
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