Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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SUVENDU DUTTA
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SUVENDU DUTTA

Test Manager
Kolkata,WB

Summary

Accomplished Test Delivery Manager with 19 years of experience spanning IT Quality Assurance (12 years) and BPO Operations (7 years). Proven success orchestrating end-to-end testing programs within the BFSI domain, specializing in Mortgages, Credit Cards, and KYC / AML compliance frameworks. Currently leading high-stakes enterprise QA deliverables for a premier Canadian Bank's regulatory compliance transformation. Pioneer in integrating Generative AI co-pilots to accelerate test strategies and predictive analytics. Expert in project governance, resource forecasting, Work Breakdown Structure (WBS) estimations, work allocation, and commercial billing.

Overview

24
24
years of professional experience

Work History

SENIOR TEST ANALYST / DELIVERY LEAD (BACKUP TEST LEAD & SME)

Tata Consultancy Services (TCS)
Kolkata, India
01.2014 - Current
  • Spearhead end-to-end testing deliverables for a high-stakes enterprise KYC compliance transformation program for a major Canadian Bank, ensuring flawless quality gates and regulatory alignment.
  • Step into full Test Lead accountability, orchestrating daily standup, test strategy alignment, defect triage sessions, and risk mitigation pathways across the QA lifecycle.
  • Formulate comprehensive test estimations using WBS and Function Point modelling to establish commercial baselines, project timelines, and release schedules.
  • Architect capacity forecasting models to optimize team utility; manage daily task distribution across multi-location teams, and drive monthly client billing verification workflows.
  • Pioneered the integration of Generative AI tools into the test governance lifecycle, utilizing predictive analytics and AI-driven insights to refine estimation models, optimize decision-making, and reduce release risks.
  • Serve as the core Business Process SME for the bank's KYC/AML workflows, translating intricate compliance guidelines into robust, airtight test coverage strategies.
  • Oversee the creation and execution of complex regression, integration, and security-focused testing suites; utilize AI tools to conduct gap analysis on BRDs, ensuring 100% test coverage.
  • Championed the use of advanced AI co-pilots and targeted prompt engineering to automate the generation of complex end-to-end test scenarios, boosting test case authoring efficiency by over 35%.
  • Act as a trusted advisor to executive bank stakeholders, delivering transparent velocity metrics, quality health reports, and production readiness signs-off.
  • Program: Enterprise-Wide KYC Compliance & Regulatory Transformation – Reputed Canadian Bank

SENIOR TEAM MEMBER

BA Continuum India Private Limited (Subsidiary of Bank of America)
Gurgaon, India
04.2008 - 03.2013
  • Collaborated across key banking divisions to drive operational excellence, gaining deep domain expertise in the US Mortgage lifecycle, Credit Card processing, and retail personal account operations.

EXECUTIVE OPERATIONS

IBM Daksh Business Process Outsourcing Pvt. Ltd.
Gurgaon, India
05.2006 - 04.2008
  • Delivered high-quality operational support for UK-based Telecom and Entertainment sector clients, consistently meeting critical service level agreements (SLAs) and first-call resolution (FCR) targets.

TELEMARKETING EXECUTIVE

Independent Financial Advisor
Kolkata, India
06.2002 - 05.2005
  • Coordinated with customer and handled queries related to their LIC insurance policy.

Education

Bachelor of Science (B.Sc.) -

Calcutta University
India
01-2001

Higher Secondary Education (12th) -

CBSE
India
01-1998

Skills

  • Test Strategy
  • Project Governance
  • Resource Planning & Forecasting
  • Cross-Functional Work Allocation
  • Risk Mitigation
  • SLA/KPI Tracking
  • Test Estimation Frameworks (WBS)
  • Function Point Modelling
  • Client Billing
  • Capacity Optimization
  • Automation Governance (Robot Framework)
  • DevOps (Jira Align, ADO, Xray, Jenkins)
  • SQL
  • Unix
  • KYC/AML Platforms
  • PEGA Testing
  • Credit Card/Mortgage Systems
  • Prompt Engineering
  • Generative AI Tools (ChatGPT, Gemini)

Core Competencies

Test Strategy, Project Governance, Resource Planning & Forecasting, Cross-Functional Work Allocation, Risk Mitigation, SLA/KPI Tracking, Test Estimation Frameworks (WBS), Function Point Modelling, Client Billing, Capacity Optimization, Automation Governance (Robot Framework), DevOps (Jira Align, ADO, Xray, Jenkins), SQL, Unix, KYC/AML Platforms, PEGA Testing, Credit Card/Mortgage Systems, Prompt Engineering, Generative AI Tools (ChatGPT, Gemini)

Timeline

SENIOR TEST ANALYST / DELIVERY LEAD (BACKUP TEST LEAD & SME)

Tata Consultancy Services (TCS)
01.2014 - Current

SENIOR TEAM MEMBER

BA Continuum India Private Limited (Subsidiary of Bank of America)
04.2008 - 03.2013

EXECUTIVE OPERATIONS

IBM Daksh Business Process Outsourcing Pvt. Ltd.
05.2006 - 04.2008

TELEMARKETING EXECUTIVE

Independent Financial Advisor
06.2002 - 05.2005

Higher Secondary Education (12th) -

CBSE

Bachelor of Science (B.Sc.) -

Calcutta University
SUVENDU DUTTATest Manager