Suvethadevi D

• Act as a problem-solver, mentor, and communicator with expertise in process optimizations and systems thinking.
• Led business projects for the Live Linear team, collaborating with internal teams and leveraging operations, content management, and program management skills.
• Executed critical initiatives, improved performance, and conducted root cause analysis to address business issues and opportunities.
• Build effective communication channels at all levels, set proper expectations, provide clear status communications.
• Drive data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
• Support the launches of new programs, categories, and features.

• Led a team of associates in daily operations, achieving exceptional accuracy and efficiency. My efforts resulted in a 99.94% increase in productivity, with team quality scores consistently above 99.70% and KMT scores exceeding 98%.
• Implemented new tooling and automation processes, significantly reducing Average Handling Time (AHT) and manual efforts, resulting in total savings of 6.35 HC and $103,909.27 in Q2'23 through various optimizations, including streamlining scheduling and QA processes.
• Assisted in the development and implementation of new processes to streamline operations.
• Analyzed performance metrics and conducted audits for 900+ stations across 10 territories, ensuring data accuracy and timely schedule integration, including new station launches.
• Coordinated training for over 10 new operators, including processes like I&O, QA, ticketing, and missing/mismatched procedures

• Reduced AHT and manual efforts by implementing new tooling and automation processes.

• Analyzed and shared WBR reports, offering insights with WoW, MOM, and QoQ trends.

• Led bi-weekly defect sessions and enhanced productivity tracking.

• Orchestrated training for new operators, including high-profile events' planning.

• Conducted audits for accuracy, trained new joiners on Live Linear and SOP processes.

• Achieved 100% Detail Page Availability as LEL Team POC, won 2 neo awards, and 3 zero defect awards.