Open To Work
Suvitha R
Bangalore
Work Preference
Summary
To pursue a challenging and growth oriented career in an organization that offers opportunities to learn & grow by delivering the results.
A customer oriented and excellent communicator possesses 5+ experience as a senior associate. Excellent in conveying the client’s requirement to the team leader. Excellent in converting the cold calls into new assignments. Expertise in taking follow up on a daily basis. Expertise in working with a team. Personal Qualities Unmatchable communication skills in written and verbal both. Strong motivational and logical skills. Ability to persuade the people. Ability to produce the best result in pressure situations.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Seniour analayst
Moder solutions
Banglore
08.2024 - 05.2026
- Analyzed data trends to support strategic decision-making processes.
- Developed reports using advanced data visualization tools for presentations.
- Collaborated with cross-functional teams to streamline project workflows.
- Conducted market research to identify industry best practices and benchmarks.
- Mentored junior analysts on effective data interpretation techniques.
- Maintained accurate records of all data collected during analysis processes.
- Identified needs of customers promptly and efficiently.
Senior Associate
Visionet System Pvt Ltd
05.2020 - 06.2022
- Monitor e-mails and provide feedback
- Assigning orders to the processors and make them achieve targets fixed
- Monitor escalations and ensure timely closure
- Also, work towards reduction in escalations
- Following up with the other team needs internally through outlook and processing on those rush files on priority basis
- Following up with clients Emails for any updates in the tax form preparation
- Working with rush files and sending back to the clients on a rush basis
- Maintaining the excel on the inflow of files for separate clients.
Hanger Technicain
Sha shib academy
Bangalore
06.2015 - 06.2017
- Operated hanger equipment for efficient drying and preparation of materials.
- Ensured adherence to safety protocols while handling hanging procedures.
- Coordinated workflow to meet production schedules and deadlines.
- Recorded daily production activities and reported discrepancies to management.
Senior Associate
Visionet System Pvt Ltd
02.2012 - 12.2014
- Taking Calls with county department in US with the mortgage banks
- Collecting the information as per bank requirement with the government officers in county department
- Creating the Report in the cetrix with the collected info and giving back to the mortgage banks before TAT
- Attending escalation calls apart from taking normal calls
- Conveying the client requirements to the team with regards to the process
- Attaining daily, weekly and monthly targets specified by the process
- Creating & Providing the feedback to the process manager at the end of the day
- Responsible for creating the time flow of orders and maintaining the queue in daily basis.
Education
B.SC (Computer Science) -
Bharathiar university, Coimbatore (Distance Education)
01.2014
AME Training -
Southern Pilot training academy
01.2012
AME Training -
Sha-Shib Academy
01.2010
HSC -
C.G.H.S.S
01.2008
SSLC -
C.G.H.S.S
01.2006
Skills
- Excellent communication skills in written and verbal both
- Strong motivational and logical skills
- Ability to persuade people
- Ability to produce the best result in pressure situations
- Performance monitoring
- Team Supervision
- Training and mentoring
- Complaint Management
- Workplace Safety
- Preparing reports
- Data Entry
- Work Planning and Prioritization
- Customer Service
- Decision-Making
Certification
- Java
- Autocad
- AI cresent certified
Personal Qualities
Unmatchable communication skills in written and verbal both. Strong motivational and logical skills. Ability to persuade the people. Ability to produce the best result in pressure situations.
Personal Information
- Passport Number: K0404052
- Date of Birth: 08/11/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Keyresponsibilitieshandled
- Attending escalation calls apart from taking normal calls.
- Conveying the client requirements to the team with regards to the process.
- Attaining daily, weekly and monthly targets specified by the process.
- Adhering to the schedule as prescribed by the TL.
- Providing the feedback to the process manager at the end of the day.
Languages
English, Tamil, and Telugu
Training
- Python 3.6
- Six Sigma
- Power Point
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Timeline
Seniour analayst
Moder solutions
08.2024 - 05.2026
Senior Associate
Visionet System Pvt Ltd
05.2020 - 06.2022
Hanger Technicain
Sha shib academy
06.2015 - 06.2017
Senior Associate
Visionet System Pvt Ltd
02.2012 - 12.2014
B.SC (Computer Science) -
Bharathiar university, Coimbatore (Distance Education)
AME Training -
Southern Pilot training academy
AME Training -
Sha-Shib Academy
HSC -
C.G.H.S.S
SSLC -
C.G.H.S.S