Summary
Overview
Work History
Education
Skills
Languages
Product Skills:
Disclaimer
Timeline
Generic

Suvir Pathak

Bangalore

Summary

Dynamic Senior Customer Service Representative with a proven track record at Rupicard, excelling in issue resolution and customer follow-up. Adept at training new hires and leveraging CRM software to enhance service quality. Recognized for fostering positive customer relationships and driving satisfaction through effective communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Senior Customer Service Representative

Rupicard ( Arthvit 1809 )
Bangalore
06.2024 - Current
  • Answered all types of credit report queries in both chat and email.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Followed up with customers after purchases to ensure satisfaction.
  • Conducted customer service training for new hires.
  • Identified trends in customer issues and provided recommendations for resolution.

Senior Customer Service Representative

First sources Private Limited
Banglore
09.2022 - 11.2023
  • Answered customer inquiries via inbound calls and email.
  • Followed up with customers after purchases to ensure satisfaction.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to the customer's needs.
  • Assisted customers with price checks and addressing other inquiries.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Customer support executive

COGENT E-SERVICES PVT LTD
02.2022 - 07.2022
  • Answered customer inquiries via inbound phone calls.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to the customer's needs.
  • Improved product knowledge continuously to provide optimal service.
  • Engaged in customer conversations to understand needs, resolve issues, and answer product questions.
  • Developed solutions to address customer complaints.

Education

2nd PUC - Science Education

Rajdhani Pre-University College
Bangalore
04-2018

SSLC -

Florence Public High School
Banglore
05-2016

Skills

  • Customer service
  • Positive thinking
  • Hardworking
  • Well-disciplined
  • Good communication skills
  • MS Office
  • Excel
  • PowerPoint
  • Data evaluation
  • Good team player
  • CRM software
  • Customer follow-up
  • Issue resolution
  • Training new hires
  • Customer feedback
  • Problem solving
  • Conflict resolution
  • Senior leadership support
  • LiveChat messaging
  • Quality assurance

Languages

  • English
  • Kannada
  • Hindi

Product Skills:

  • Expertise in investigating fraudulent activities in the customers' accounts and PD search
  • Detail-oriented, and able to handle multiple tasks simultaneously

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Suvir Pathak

Timeline

Senior Customer Service Representative

Rupicard ( Arthvit 1809 )
06.2024 - Current

Senior Customer Service Representative

First sources Private Limited
09.2022 - 11.2023

Customer support executive

COGENT E-SERVICES PVT LTD
02.2022 - 07.2022

2nd PUC - Science Education

Rajdhani Pre-University College

SSLC -

Florence Public High School

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Suvir Pathak