SUVIT JAGLAN
Gurgaon
Summary
Results-driven Operations Manager with expertise in SOP development, team leadership, and customer service. Proven track record in process improvements and employee training, enhancing operational efficiency and guest satisfaction.
Overview
1
1
Language
12
12
years of professional experience
Work History
Operations Manager
Shri Sai Hotel
Azamgarh
12.2021 - 03.2026
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed and implemented standard operating procedures for hotel services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed daily hotel operations to ensure smooth guest experiences.
- Trained new employees on operational protocols and customer service standards.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Coordinated with vendors for timely supply deliveries and service agreements.
- Conducted regular inspections of facilities to ensure cleanliness and safety standards.
- Built strong operational teams to meet process and production demands.
Sales Manager (Residence Societies )
SCJ Security Agency
Panchkula
12.2017 - 09.2021
- Directed daily operations to ensure team alignment with company goals.
- Managed staff schedules to optimize workflow and resource allocation.
- Facilitated training sessions for new employees on operational procedures.
- Implemented process improvements to enhance efficiency across departments.
- Coordinated communication between departments to streamline project execution.
- Enforced safety protocols to promote a secure working environment for all staff.
- Monitored staff performance and addressed issues.
General Manager (India Oil Corparations Ltd)
SCJ Security Agency
Asaoti
10.2018 - 12.2020
- Supervised daily operations and security personnel across multiple client sites.
- Developed and implemented security protocols to enhance safety measures.
- Coordinated training sessions on emergency response procedures, enhancing staff preparedness during incidents.
- Conducted regular site assessments to identify and mitigate potential security risks, improving overall site safety.
- Led incident response teams during emergencies and critical situations.
- Collaborated with law enforcement to address security-related issues efficiently.
- Established effective communication channels with staff, facilitating smoother operations and quick issue resolution.
Manager HR and Operations (ESIC Hospital)
SCJ Security Agency
Gurugram
10.2015 - 12.2017
- Supervised a team of security personnel during events and emergencies.
- Coordinated training sessions for staff on security procedures, enhancing overall safety awareness.
- Conducted risk assessments to identify vulnerabilities at client sites.
- Developed and implemented security protocols to enhance safety measures.
- Collaborated with law enforcement and emergency services to coordinate effective incident response efforts.
- Analyzed security incidents to refine operational strategies and strengthen response plans.
- Oversaw staff performance, proactively resolving issues to ensure high service standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assistant Manager (Oil Corporation Refinery)
SCJ Security Agency
Panipat
09.2014 - 10.2015
- Coordinated daily security operations, ensuring strict adherence to safety protocols to maintain a secure environment.
- Oversaw daily operations by efficiently scheduling shifts and assigning duties, ensuring adequate personnel for all security needs.
- Managed scheduling and assignments for security personnel, optimizing coverage across various locations to enhance operational effectiveness.
- Monitored surveillance systems and reported any suspicious activities promptly.
- Conducted regular inspections of premises to identify potential security risks.
- Implemented effective communication strategies among team members during shifts.
- Assisted in training new staff on security procedures and equipment usage.
- Resolved conflicts and addressed client concerns with professionalism and empathy.
Front Desk Executive
Hotel Taj
Chandigarh
04.2014 - 07.2014
- Managed guest inquiries and provided timely responses to enhance satisfaction.
- Assisted in daily operations of hotel front desk and guest services.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Collaborated with housekeeping to maintain high cleanliness standards in rooms.
- Conducted research on local attractions to improve guest experience offerings.
- Prepared reports on guest feedback for management review and improvement.
- Engaged with team members to foster a positive work environment and communication.
Front Desk Executive Intern
Noor Mahal Hotel Chains
Karnal
01.2014 - 03.2014
- Managed guest inquiries, providing timely responses to enhance satisfaction.
- Supported daily operations of hotel front desk and guest services, ensuring smooth guest experiences.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Collaborated with housekeeping to uphold high cleanliness standards in rooms.
- Coordinated team meetings to discuss project updates and progress.
Education
Bachelor of Science - Hospitality
Panjab Technical University
Jalandhar Punjab06-2013
Associate of Science - PCM
N.I.O.S
Hissar07-2009
Skills
- SOP development
- Operational strategy
- Operational risk management
- Process improvement
- Employee training
- Performance monitoring
- Guest management
- Client relations
- Team leadership
- Risk assessment
- Customer service
- Effective communication
- Conflict resolution
Languages
English
Upper Intermediate (B2)
B2
Timeline
Operations Manager
Shri Sai Hotel
12.2021 - 03.2026
General Manager (India Oil Corparations Ltd)
SCJ Security Agency
10.2018 - 12.2020
Sales Manager (Residence Societies )
SCJ Security Agency
12.2017 - 09.2021
Manager HR and Operations (ESIC Hospital)
SCJ Security Agency
10.2015 - 12.2017
Assistant Manager (Oil Corporation Refinery)
SCJ Security Agency
09.2014 - 10.2015
Front Desk Executive
Hotel Taj
04.2014 - 07.2014
Front Desk Executive Intern
Noor Mahal Hotel Chains
01.2014 - 03.2014
Bachelor of Science - Hospitality
Panjab Technical University
Associate of Science - PCM
N.I.O.S