Suvojit Banerjee
TechOps EUC
Belurmath
Summary
I intend to have a career which could utilize my skill & potential to its maximum. To work at responsible & challenging post where teamwork is required & where my working should contribute for growth of Organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
Languages
Work History
TechOps EUC
TCS Gitobitan
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Associate onboarding & off boarding in azure & on-prim AD .
- Group policy creation in Azure
- DL creating , Shared mailbox creation
- License assignment
- Patch management through Azure portal
- APP installation through Azure portal
- Exchange server Litigation Hold
- Microsoft security patch push from Azure .
- End user technical support ( VDI issue , Mail server issue , Access management )
- Block policy implementation
Tower Lead Infrastructure Services (Internal IT), Core Asset Management
Tata Consultancy Services Limited
10.2017 - Current
- Working as a Resident Engineer at TCS, Provide Hardware support to all Desktop client, Laptop, Thin client as well as Windows server (2012 & 2016 R2).
- OS installation & configuration at Endpoint & Server end through MDT server.
- Open source & costing software installation & complaint as per company policy to all Endpoints.
- Tape Backup, Restore, Tape Library management (IBM Symantec Backup). Backup policy setup (Daily, Weekly, Monthly, Yearly) also setup DR site for every actual backup location.
- Crowd stick, McAfee, Symantec, Zscaler, Bluecoat Console management.
- Active directory configuration, Policy creation, Group creation, password management, policy enforcement to endpoints, customer link bypass through Zscaler application which one link at Active directory.
- Microsoft Intune / Azure configuration, Console management through Admin privilege, Primary user tagging, Group adding, Policy deployment through Azure portal.
- 0365 Mail & Teams configuration & Support to End user level & High-profile associates.
- Audio & Video support to Senior associates, Dyron checking to AV devices, new device set up.
- Assets management, Inventory management (Size of Inventory 200 CR approx.).
- Managed 35 Peoples team as a Tower Lead Technical operation at Eastern region.
- Asset procurement, PO acceptance, payment release to the vendor & material acceptance.
- Asset movement to different branches based on asset's write down value.
- E-waste management, Bill to vendor, Assets degauss, payment received from authorized vendor.
- Application Use: Crowd stick, McAfee, Zscaler, IBM Symantec NetBackup, Active directory, Microsoft Azure, 0365, Bluecoat.
- Appreciation & Recognition: Maitree Prize (19TH June_2019), Service & Commitment Award (4th Aug_2019), Best Team Award (23rd Oct-2019), On The Spot Award (6th May_2020), Ally of Business Award (11th June_2020), On The Spot Award (20th July-2020), Special Initiative Award (26th Nov_2020), On the Spot (Team) Award (10th March-2021)
Senior Process Associate
Tata Consultancy Services Limited
08.2014 - 09.2017
- Business partner account creation at SAP - ISU & CRM application.
- Connection object creation at customer properly (Electricity & Gas)
- Read post at SAP - ISU based on D 10 flow received from onshore team.
- Read update & amend from legacy time.
- Billing on customers is actual used on electricity & Gas.
- Customer query & complaint solve through SAP-IT & ONCE application.
- DDR & Installment plan set up through CRM based on customer request.
- Multi MPAN Electricity setup & billing (One electricity collection for normal uses & another one is for Heat water).
- Based on customer request initiate meet change at customer location (Postpaid & Prepaid).
- Solve meeting & billing issue at customer property.
- Based on the requirement to raise customer location visit request for proper reading, Inspection done by onshore team.
- Application Use: SAP-IP, CRM, SAP-ISU, ONCE, DTS.
- Appreciation & Recognition: BPS Star Performer Award (14th April-2015), BPS Champions League - Team Award (17th Feb_2017), BPS Star Performer Award (23rd Feb_2017), Service & Commitment Award (4th Aug_2017), BPS Champions League - Team Award (28th Aug_2017)
Education
B.com. (Honors) -
University of Calcutta
HSC - undefined
West Bengal Higher Secondary Board
SSC - undefined
West Bengal Secondary Education
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Excellent communication
Supervision and leadership
Verbal communication
Organization and time management
Calm under pressure
Dependable and responsible
Multitasking Abilities
Microsoft Word
Multitasking
Time management
Team management
Problem-solving
Microsoft office
Customer service
Other Learning And Training
- PIT - SSG Backup Session-Knowledge Transition Program - Technical - ILT/Virtual
- PIT - SSG SLM KSS on SAP - In-Knowledge Transition Program - Technical - ILT/Virtual ILT
- PIT - SSG GDPR IS Awareness se-Knowledge Transition Program - Technical - ILT/Virtual ILT
- PIT - SSG Lotus Notes Advance-Knowledge Transition Program - Technical - ILT/Virtual ILT
- PIT - SSG KSS on Basic Java-Knowledge Transition Program - Technical - ILT/Virtual ILT
- PIT - SSG MS Outlook Advanced-Knowledge Transition Program - Technical - ILT/Virtual ILT
- Test Case Creation and Execution using MTM - Vilt
- PIT - SSG KSS on ADS and DNS-Knowledge Transition Program - Technical - ILT/Virtual ILT
- PIT - SSG IRM KSS-Knowledge Transition Program - Technical - ILT/Virtual ILT
- PIT - SSG VDI Basics-Knowledge Transition Program - Technical - ILT/Virtual ILT
- BPS-Product & Process Trainings (PnP)-ILT
- BPO-Drive Impact - ILT
- BPO-Solve to Resolve - ILT
- BPO - MS Excel Advanced - ILT
- BPO-ILP Connect-Analytical Thinking
- BPO ILP Connect-Propel Orientation - ILT
- BPO-ILP Connect-HR Connect
- BPO ILP Connect-Communication Skills - ILT
<Enter your own>
- Date of Birth: 14/05/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I do here by declare that the above-mentioned particulars are true to the best of my knowledge and belief.
Timeline
TechOps EUC
TCS Gitobitan
07.2025 - Current
Tower Lead Infrastructure Services (Internal IT), Core Asset Management
Tata Consultancy Services Limited
10.2017 - Current
Senior Process Associate
Tata Consultancy Services Limited
08.2014 - 09.2017
HSC - undefined
West Bengal Higher Secondary Board
SSC - undefined
West Bengal Secondary Education
B.com. (Honors) -
University of Calcutta