SUVRAJIT SEN
6/80/1A, BIJOYGARH, KOLKATA
Summary
Dynamic Customer Support Executive with a proven track record at Tech Mahindra Pvt, adept at enhancing customer satisfaction through strategic problem-solving and effective communication. Skilled in customer relationship management and process improvement, I excel in identifying opportunities and delivering tailored solutions, ensuring seamless collaboration across teams to drive success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Tech Mahindra Pvt
Kolkata
09.2024 - Current
- Created strategies to resolve customer issues.
- Provided detailed information about products and services.
- Assisted customers with product selection based on their individual needs and preferences.
- Resolved customer complaints professionally and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with other departments to ensure timely resolution of customer requests.
- Collaborated with colleagues to resolve complex customer queries.
- Provided support during peak periods of activity.
SARVICE AND SALES ASSOCIATE
VODAFONE IDEA LIMITED
KOLKATA
04.2022 - 11.2022
- Identified and resolved customer needs promptly and efficiently.
- Conducted due diligence and background checks on potential customers and business partners for compliance reasons.
- Uncovered business opportunities through market and industry research and executed processes to capitalise on opportunities for increased profitability.
- Addressed concerns or complaints by working with staff, clients and partners in identifying problems and crafting solutions.
- Used analytical tools and technologies to streamline data management, reducing complexity of large sets of data.
Education
Master of Business Administration - Marketing
Institute of business management and research
Bachelor of Business Administration -
Institute of business management and research
High Secondary (12th) - Commerce
Bijoygarh Vidyapith
Secondary (10th) -
Niva Ananda Vidyalaya
Skills
- Business concepts
- Status and progress reporting
- Customer interaction
- Strategic communications
- Entrepreneurial spirit
- Business strategies
- Customer relationship management
- Process improvement
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Adaptability
- Continuous improvement
- Team building and training
- Trend detection and analysis
- Multitasking and prioritization
- Multitasking
- Inbound call management
- Training development aptitude
- Feedback collection
- Business development understanding
- Administrative and office support
- MS office
Certification
- Advance Excel (certified course)
Education
other,other,other,other
ACTIVITIES
- Listening Music
- Watching Movies
- Playing Cricket
- Painting
LANGUAGS
- English
- Bengali
- Hindi
SUMMER INTERSHIP
- Company: Khabor 24 Ghanta
- Duration: 60 days ( Summer Training)
Timeline
Customer Support Executive
Tech Mahindra Pvt
09.2024 - Current
SARVICE AND SALES ASSOCIATE
VODAFONE IDEA LIMITED
04.2022 - 11.2022
Master of Business Administration - Marketing
Institute of business management and research
Bachelor of Business Administration -
Institute of business management and research
High Secondary (12th) - Commerce
Bijoygarh Vidyapith
Secondary (10th) -
Niva Ananda Vidyalaya
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