Suvra Sankha Roy
Burdwan
Summary
Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment. Offering over 5 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools.
Overview
6
6
years of professional experience
Work History
Service Engineer
SHEELTRON DIGITAL SYSTEM Pvt. Ltd.
Kolkata, India
05.2023 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Tested and checked performance of hardware and software programs.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Resolved customer complaints in prompt, polite and professional approach.
- Tested systems, noting issues and completing preventive maintenance.
- Delivered services to customer locations within specific timeframes.
Team Leader
Jubilant Food Works
Bardhaman, India
07.2018 - 04.2023
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Computer Science
MEMARI College
Bardhaman, India2020
Higher Secondary - Science Education
SRI SRI RAMAKRISHNA SARADAPITH UCHCHA VIDYALAYA.
Bardhaman, India2017
Skills
- Ul>
- P>
- Parts Replacement
- P>
- Suggestive Selling
- P>
- Teamwork and Collaboration
- P>
- Team building
- P>
- Hardware Configuration
- P>
- System diagnostics
- P>
- Technical Troubleshooting
- P>
- Inventory Maintenance
- Hardware testing
- Technical and diagnostic support
- Equipment Installation
- System Maintenance
- Hardware Repair
- Technical Support
- Operational Support
- Software Installation
Languages
Bengali
First Language
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Service Engineer
SHEELTRON DIGITAL SYSTEM Pvt. Ltd.
05.2023 - Current
Team Leader
Jubilant Food Works
07.2018 - 04.2023
Bachelor of Science - Computer Science
MEMARI College
Higher Secondary - Science Education
SRI SRI RAMAKRISHNA SARADAPITH UCHCHA VIDYALAYA.
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