Suvrat P.

• Directed revenue ownership, end-to-end sales strategy design, subscription lifecycle management, and resolution of high-impact customer escalations.
• Spearheaded renewal programs, upsell campaigns, and cross-sell motions across domestic and NRI portfolios, achieving sustained revenue expansion and stronger client retention.
• Built and scaled NoBroker’s Buyer Premium business unit to ₹1.2Cr MoM revenue, executing go-to-market playbooks on pricing, positioning, and funnel efficiency.
• Redesigned CRM frameworks and optimized lead segmentation, resulting in a five-fold increase in reporting precision and sales data reliability.
• Elevated lead-to-visit and lead-to-closure conversion ratios through CRM adoption, structured sales enablement, and real-time performance monitoring.
• Partnered with marketing, product, operations, and technology stakeholders to synchronize growth initiatives, enhance CRM functionality, and deliver measurable outcomes.
• Reduced attrition by 40% via targeted team engagement practices; lifted Net Promoter Score (NPS) by 42 points through proactive customer lifecycle interventions.

Key Achievements

• Honored with Best Innovation Award for pioneering process enhancements and driving impactful business practices.

• Scaled the Data Category vertical (Data Sciece, Data Analytics, AIML, Cloud Computung & Ethical Hacking Master courses from IIT Kanpur & Guwahati) through targeted user acquisition strategies and productivity enhancements for individual contributors.
• Introduced referral and upgrade-based revenue programs, generating zero-cost revenue streams with a 18% contribution margin on total monthly business.
• Delivered 22% month-on-month growth in RPL while consistently maintaining gross margin positivity in the +5–12 range.
• Oversaw P&L responsibilities of INR90L - 1.2 Cr Mom in collaboration with the BU Head, ensuring financial discipline and sustainable growth.
• Optimized marketing allocation with ~25% channel spend across Facebook, YouTube, LinkedIn, Discovery, MQL, and PSM, while managing sales costs within 10–12% of business contribution.
• Directed a 30+ member inside sales team, fostering a culture of ownership, reducing attrition, and driving performance—promoting 3 high-potential ICs to leadership roles.
• Conducted continuous performance audits (calls, pitch refinement, product knowledge) and reinforced positioning strategies via competitor benchmarking and USP mapping.
• Launched and scaled three new programs to INR 50L -75L monthly revenue, averaging INR3.5L - 5L per order and 60+ new orders per month, while building three specialized teams from the ground up.

Key Achievements

• Recognized with Top SBU Award in Q2 2022, Q3 2022, and Q1 2023.
• Honored with Core Values Award – Entrepreneurial for category leadership and innovation.
• Achieved Rainmaker Award in Q3 2022 for exceeding category target by 150%.

Centre Head – Metaphor

• Directed end-to-end operations and sales for the city centre, ensuring consistent achievement of revenue targets, compliance standards, and overall branch profitability.
• Designed and executed growth strategies to enhance efficiency, service quality, and student recruitment outcomes in collaboration with marketing and digital teams.
• Led, coached, and performance-managed the sales team, applying structured metrics to drive individual and collective success.
• Built strong client relationships through branch interactions and represented the organization at international education fairs and industry events.
• Analyzed branch performance reports, provided actionable insights to senior management, and contributed to strengthening SI-UK and SI-Global brand presence.

Individual Contributor – K12 Product Sales

• Drove direct and inside sales for K12 offerings, building new client relationships while strengthening existing ones to expand market presence.
• Collaborated with sales and marketing teams to craft audience-focused strategies, boosting reach and accelerating revenue growth.
• Delivered ₹30L revenue with 40% conversion, ₹50K+ AOV, and 97%+ CIB, consistently ranking among the Top 10 PAN-India performers for 10 consecutive months (#7 nationally in Dec 2018).
• Recognized with a promotion to lead the Sambalpur city business unit for a quarter, managing local operations and driving sustained growth.
• Selected by senior leadership to handle high-stakes campaigns (society, mall, store activations) and mentor new hires via pitch training, field shadowing, and sales process guidance.

Achievement’s:

• Awarded with “Toppr Clapps” for generating highest revenue for the month of Dec’18.
• Awarded with “Toppr Clapps” for the month of Mar’19.
• Featured as “Top Toppr Ambassador” with an total earning of 1,22,500 from single order.

After-Sales & Service – Automobile Industry

• Directed end-to-end after-sales operations for two major distributors in Odisha, managing a P&L of ~₹1.5Cr while ensuring customer satisfaction, complaint resolution, and compliance with service policies.
• Strengthened dealer and workshop networks across the territory, driving profitability, expanding rural outreach, and executing service promotional activities to boost reporting and customer engagement.
• Oversaw CSI (Customer Satisfaction Index) management, service quality control, warranty settlements, and technical product feedback while monitoring competition trends to optimize service performance.