Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suvrata Chauhan

Aligarh

Summary

Seasoned Senior Engineer in the IT industry with over 8 years of experience. Expertise in process improvement, project management and requirements analysis. Honest and dedicated with fluency in various english accent across the globe. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Engineer

GAVS Tecnologies
Aligarh
08.2021 - Current
  • Identified storage hardware requirements for customer deployments and configured the hardware accordingly.
  • Configured, maintained, and monitored SAN Storage Area Network systems to ensure availability of mission critical applications.
  • Performed capacity planning, performance monitoring, and troubleshooting of storage systems.
  • Monitored system logs to identify potential issues with storage systems and resolved them in a timely manner.
  • Deployed software patches on a regular basis to maintain optimal performance of the storage environment.
  • Assisted in developing strategies for disaster recovery scenarios involving storage systems.
  • Resolved escalated incidents reported by users regarding their experience with the storage environment.

Senior Engineer

HCL Technologies
Noida
12.2018 - 12.2020
  • Worked in a GAM team that handles access requests for Infrastructure support project and include tasks like creating new user ID, granting access permissions for servers/applications/devices etc . Windows active directory is used as tool for managing these tasks.
  • Managed GAM (Global Access Management), HAM (Hardware Asset Management), VNX, Network Security of Barclays Bank, United Kingdom
  • Responsible for high profile project in a company and complete duties such as liaising with stakeholders, defining configuration specifications, handling quality assurance, integrating new business features, making recommendations to the production team, finding ways to solve issues, and making sure better value is delivered to customers.
  • Managed projects and served as primary liaison between client, multiple cross-functional teams, and off-shore support team to ensure clarity of goals, data quality, and adherence to deadlines
  • Preparing monthly/quarterly audit and progress reports for the stakeholders update and review
  • Managing upgrades with vendor support
  • Incident Management using service now tool
  • Providing break‐fix assistance to the customers to prevent outages and recovering from outages as per SLAs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted solution providers with definition and implementation of technical and business strategies.
  • Documented all changes made to the storage environment and provided updates to stakeholders accordingly.
  • Weekly reporting with report presentation to client and stakeholders on the progress and area of improvements.

Project Engineer

Wipro Technologies
Bangalore
12.2016 - 10.2019
  • Worked as EMC project engineer for DELL EMC (Isilon) and VNX storage systems for global clients
  • Trained on DELL EMC product named ISILON and VNX storage
  • Learnt the architecture for all the models and related error code being generated with different scenarios along with the RCA.
  • Analysis of new technical issues and preparation of tech documentation of the same on successful solutions.
  • Isolating, diagnosing, and restoring service for most IT system and infrastructure interruptions, escalating to higher levels of support where needed.
  • Ensured working and operational efficiency of SAN & NAS Technologies’ LAN, WAN and Internet, Intranet systems.
  • Implemented all necessary measures whenever pre-defined security measures and thresholds were breached.
  • Conducted regular performance audits to make sure systems are working in accordance with company-prescribed benchmarks.
  • Part of 24/7 support team; rotated with other team members to address concerns and issues cascaded by customers from different time zones.
  • Assisted other team members in providing next level Help Desk support.
  • Scheduled and presided over team meetings.
  • Provided training and consultation on network administration for new and less experienced team members

Education

MBA - Financial Services Marketing Operations

Narsee Monjee College of Commerce & Economics
Mumbai
02-2022

B.tech - Electrical, Electronics And Communications Engineering

GNIOT
Greater Noida
06-2016

High School And Intermediate - Science Education

Dayanand Bal Mandir, Sr. Sec. School
Agra
05-2012

Skills

Technical Skills

  • Generated system reports indicating backup and hardware environment, storage allocation and provided suggestions and performed troubleshooting to save space within the storage environment
  • Supported high performance storage hardware solutions incorporating best practices and emerging technologies for multiple business units
  • Administered and configured client storage servers
  • Administer NAS Environment using Data Fabric Operations
  • Handled migration of user home drives and CIFS files shares from windows servers (Local site/regional DC) to centralized NAS
  • Participated and worked closely with Storage and Backup operations team, performed Day-to-Day Storage (SAN and NAS) tasks
  • Administer and operate SAN, NAS, and backup infrastructures on Windows
  • Assisted in testing, data collection and analysis, and documentation of NAS aspect of project
  • Help manage NAS and SAN capacity to ensure the continuous delivery of storage to the businesses
  • Submitted daily and weekly health check and performance reports on all SAN and NAS components
  • Provided remote technical support assistance to clients on multiple products within SAN and NAS environments

Certification

EMC Certifications

EMC Certified Network Attached Storage Specialist

EMCISA –ISM v3: EMC Certified Information Storage Management Administration

External Vendors

CISCO: CCNA and Networking Security (2016)

Timeline

Senior Engineer

GAVS Tecnologies
08.2021 - Current

Senior Engineer

HCL Technologies
12.2018 - 12.2020

Project Engineer

Wipro Technologies
12.2016 - 10.2019

MBA - Financial Services Marketing Operations

Narsee Monjee College of Commerce & Economics

B.tech - Electrical, Electronics And Communications Engineering

GNIOT

High School And Intermediate - Science Education

Dayanand Bal Mandir, Sr. Sec. School

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