Summary
Overview
Work History
Skills
Certification
Timeline
AccountManager

Suvrat G Bhat

Bangalore,KA

Summary

A Technologist with a demonstrated history of working in the computer software industry. Expertise in: Service Strategy Team Formation Enterprise Observability Digital Transformation Grafana ,Automation, Python, Serverless Architecture on Cloud (AWS, Azure, GCP), ITIL with a Strong Engineering and Entrepreneurial experience.

13+ years’ experience in the areas of Enterprise Observability, IT Infrastructure Management, System Integration, Monitoring & Automation, in metrics driven organizations.

Ability to design a technically viable yet financially competitive solution by understanding customer requirements. Adroit in managing different systems on multiple platforms and able to guide the team on technology and managerial fronts. Architecture & Solution design for medium to large scale enterprises

Overview

3
3
Certifications
12
12
years of professional experience

Work History

Product Manager

American Express
06.2020 - 06.2021

Lead Software Engineer

Autodesk India Pvt Ltd
09.2015 - 06.2020
  • Key Deliverables:.
  • Evaluate, build and release monitoring solutions based on business requirement.
  • Develop AWS microservies based solutions to automate operations aspects of Infrastructure and application.
  • Built a complex Event ingestion/routing/enrichment layer on AWS to bring context to the observability events.
  • Integrate legacy and new applications to monitoring / event correlation solution by building custom plugins using python.
  • Automate monitoring metrics collection.
  • Build custom monitors for applications with no Out Of the box support for monitoring.
  • Built an event driven remediation platform to help operations effective automate their tasks.
  • ChatOps initiative to address customer request via Chatbots using Stackstorm and AWS APIG/Lambda.
  • Lead the SelfService initiative across Monitoring services and released 20+ SelfService tools to provide digital experience for customers Products/Technologies worked on :.
  • VMware 6.X (ESXi,VCenter,SRM).
  • Stackstorm,UI Path, Ayehu.
  • Grafana.
  • InfluxDB.
  • ELK.
  • Python 2.7/3.0.
  • AWS Serverless Architecture.
  • Event Correlation and AIOps.
  • Catchpoint.
  • Dynatrace.
  • SiteScope.
  • LogicMonitor.
  • EGInnovation.
  • Foglight Noteworthy Attainments:.
  • Consistently received multiple awards every month for breaking boundaries and talent counts core values.
  • Twice Awarded by the CIO for Service Excellence and Exceptional Performance.
  • Rated above expectations in all quarterly reviews and annual reviews.
  • Lead and successfully executed innovation day initiative to build a team of innovators and come up with LUMA driven implementable solutions.
  • Architected two organization wide adopted solutions using AWS microservices to automate event routing and metric collection to improve operational efficiency.

Chief Technology Officer

ClearInfra IT Solutions Pvt. Ltd
05.2014 - 08.2015
  • Accomplish business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.
  • Achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews.
  • Identify market opportunities and understand customer requirements.
  • Improve Branding and Market Value of the brand.
  • Prepare sellable competency mapping from the market coordinating with internal technical personal.
  • Provide inputs to sales team by analyzing market data and trend.
  • Products worked on :.
  • VMware 5.X (ESXi,VCenter,VCloud Director,SRM,VDP,Ops Manager).
  • Zenoss Core 5.2.4.
  • Cloud Stack 4.1.
  • Redmine 2.6.
  • FOSS Cloud 1.3.

Presales Solutions Architect

GLOPORE IM Services India Pvt Ltd
Bangalore, India, Karnataka
04.2012 - 05.2014
  • Responsible for building roadmap and drive the team to transform existing event ingestion layer to orchestration engine to improve enterprise observability.
  • Responsible for building roadmap and drive the team to bring digital experience on the event ingestion layer to improve and increase enterprise adoption to meet Early Detection and Faster Resolution.
  • Drive special initiatives to drive innovation and design thinking in the existing team (Brainwaves, OpsArchitectCommunity).
  • Drive engagements with Key enterprise leaders to showcase power of the platform and spin initiatives to drive adoption.
  • Responsible for transforming ops by bringing key projects like Automation Drive , ChatOps for actions.
  • Lead the Self-service initiative across services and provide digital experience for customers, Key Deliverables:.
  • Work with Sales team to understand customer requirements.
  • Measure and evaluate the opportunity and define the scope based on the opportunity.
  • Product offering presentation and demonstration.
  • Provide answers to (technical) questions in a Request for Information(RFI) or a Request for Proposal(RFP).
  • Deliver proof of concepts.
  • Provide first-line technical support for software evaluations and/or pilot projects.
  • Assist with the qualification of the opportunities and/or identification of target accounts.
  • Assist with the creation of a sales cycle plan.
  • Assist customer, prospect and Sales Representative to build a compelling and competitive business case and ROI (Return of Investment).
  • Support Premiere Customers and critical production environment in fixing and advisory of their VMware Virtual environment.
  • Enhance the team technically on the VMware vSphere and other Infrastructure Products.
  • Good understanding and troubleshooting of Storage in VMWare environment.
  • SPOC on Microsoft related issues in VMware environment.
  • Analyse Windows Performance issues.
  • Resource planning and identifying the training needs in the team.
  • Effectively manage the team.
  • Set up kick off meetings and Communication plans with the stake holders.
  • Change Control Management – Changes are recorded on the document approved by the key stakeholders.
  • Quality Management – Keeping the documentation intact based on the internal standards, Attending the audits and regular status reporting.
  • Products worked on :.
  • VMware ESXi 4.0.4.1/5.0/5.X.
  • VMware vCenter 4.0/4.1/5.X.
  • VMware Site Recovery Manager 5.
  • VMware VDR and VDP.
  • Zenoss Core 4.
  • Cloud Stack 3.1.
  • Open Nebula 4.0.
  • Atlassian Confluence 5.1.
  • Symantec Backup Exec 2010 R2.
  • Atempo Time Navigator Noteworthy Attainments:.
  • Recognition for outstanding contribution as a lead in Planning and Implementing Virtual Infrastructure with minimum business impact.
  • Awarded GLOPORIAN of the month award five times in a span of 1 year 8 months.
  • Awarded certificate for successfully driving the ISO 20000/270001 surveillance audit as an ISO.

Technical Analyst

Dimension Data, OpSource India Pvt Ltd
Bangalore, India
02.2011 - 04.2012
  • Key Deliverables:.
  • Windows Operating System related Technical SPOC to the team.
  • Collaborate with other technical teams effectively to solve critical issues successfully within the scope period.
  • Prepare Technical documentations and L1’s to help primary support group.
  • Migrate and Deploy virtual infrastructure on VMware environment Products worked on :.
  • Microsoft WSUS.

Service Desk Associate

GLOPORE IM Services India Pvt Ltd
12.2008 - 02.2011
  • Troubleshooting the following:.
  • Support Performance issues on Windows Servers (Windows Server 2003, Windows Server 2008).
  • Print related issues on a Standalone environment.
  • System Services, Task Scheduler, Terminal Server, Registry and Event logs issues.
  • Conducting research on technical issues that are unique and developing KB article or Solution object.
  • Liaising with cross-team and cross-product technical issues or vendors to resolve the issue.
  • Providing proactive recommendations to customer as a Technical Advisor.
  • Tools worked on :.
  • Perfmon, Poolmon, Procmon, Sysinternals tools etc.

Skills

    AWS

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Certification

ITIL Foundation Certified

Timeline

Product Manager

American Express
06.2020 - 06.2021

Lead Software Engineer

Autodesk India Pvt Ltd
09.2015 - 06.2020

Chief Technology Officer

ClearInfra IT Solutions Pvt. Ltd
05.2014 - 08.2015

Presales Solutions Architect

GLOPORE IM Services India Pvt Ltd
04.2012 - 05.2014

Technical Analyst

Dimension Data, OpSource India Pvt Ltd
02.2011 - 04.2012

Service Desk Associate

GLOPORE IM Services India Pvt Ltd
12.2008 - 02.2011

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Suvrat G Bhat